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Store Manager Resume Example

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STORE MANAGER
Summary

Driven Store Manager with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Inventory management
  • Accurate cash handling
  • Retail inventory management
  • Outstanding communication skills
  • Sales professional
  • Team-oriented
  • Project management
  • Process improvement
  • Staff training and development
  • Reliable
  • Risk management
  • Customer service
Experience
03/2019 to Current
Store ManagerDollar General － Ashland, Alabama
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Trained employees on store security, monetary procedures and customer service expectations.
Patient Account Representative Team LeadJack Hughston Memorial Hospital － Phenix City, Alabama
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Scheduled appointments for patients via phone and in person.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Community Center ManagerChattahoochee Valley Pride － Columbus, Georgia
  • Collaborated with team members to identify and accomplish agency objectives.
  • Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Advocated for placement of patients into community-based treatment settings
  • Consulted with local government representatives to understand community needs and strategize response plans.
Assistant Store ManagerBill's Dollar Store － Ashland, Alabama
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education and Training
2016
Associate of Science: Paralegal StudiesGeorgia Military College － Columbus, Georgia
  • Phi Theta Kappa Member
  • 3.9 GPA
  • Transferred to 4YR Prior to completion of degree
2018
BBA: Business AdministrationColumbus State University － Columbus, GA
  • 3.8 GPA
  • Transferred
BBA: Business AdministrationJacksonville State University － Jacksonville, Alabama
  • 3.9 GPA
  • Currently enrolled online
Accomplishments
  • Developed and implemented new loss prevention methods which resulted in a 75% reduction in shrinkage rates.
  • Turned around store that was 20th in sales district-wide to 4th highest grossing district-wide.
  • Drastically reduced turnover rate and enabled better training regimens for employees.
  • Increased checkout survey scores from 63% to 99% by improving cashier training, customer service, speed of checkout and product availability.
  • Implemented better inventory controls to reduce amounts of overstock or deadstock and increase high-margin product availability.
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Resume Overview

Companies Worked For:

  • Dollar General
  • Jack Hughston Memorial Hospital
  • Chattahoochee Valley Pride
  • Bill's Dollar Store

School Attended

  • Georgia Military College
  • Columbus State University
  • Jacksonville State University

Job Titles Held:

  • Store Manager
  • Patient Account Representative Team Lead
  • Community Center Manager
  • Assistant Store Manager

Degrees

  • Associate of Science : Paralegal Studies
    BBA : Business Administration
    BBA : Business Administration

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