Driven Store Manager with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.
Skills
Employee supervision and motivation
Store operations oversight
Store opening and closing procedures
Inventory management
Accurate cash handling
Retail inventory management
Outstanding communication skills
Sales professional
Team-oriented
Project management
Process improvement
Staff training and development
Reliable
Risk management
Customer service
Experience
Store Manager, 03/2019 - Current Moncler S.P.A. – Garden City, NY,
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Managed inventory tracking and physical inventory counts to minimize loss.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Trained employees on store security, monetary procedures and customer service expectations.
Patient Account Representative Team Lead, - City Of Augusta Ga – Augusta, GA,
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Scheduled appointments for patients via phone and in person.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Community Center Manager, - Ascena Retail Group – Scarsdale, NY,
Collaborated with team members to identify and accomplish agency objectives.
Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Translated governing board directives into actionable front-line service policies to meet participant needs.
Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Produced and updated organizational records and reports, including organizing budgets and documentation.
Identified and hired talented individuals bringing valuable skills and great experience to team.
Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Advocated for placement of patients into community-based treatment settings
Consulted with local government representatives to understand community needs and strategize response plans.
Assistant Store Manager, - Bill's Dollar Store – City, STATE,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Recruited and hired individuals demonstrating passion, dedication and added value to team.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Minimized waste by employing specific expense-tracking and cost-control strategies.
Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education and Training
Associate of Science: Paralegal Studies, Expected in 2016 - Georgia Military College - Columbus, Georgia, GPA:
Phi Theta Kappa Member
3.9 GPA
Transferred to 4YR Prior to completion of degree
BBA: Business Administration, Expected in 2018 - Columbus State University - Columbus, GA GPA:
3.8 GPA
Transferred
BBA: Business Administration, Expected in - Jacksonville State University - Jacksonville, Alabama, GPA:
3.9 GPA
Currently enrolled online
Accomplishments
Developed and implemented new loss prevention methods which resulted in a 75% reduction in shrinkage rates.
Turned around store that was 20th in sales district-wide to 4th highest grossing district-wide.
Drastically reduced turnover rate and enabled better training regimens for employees.
Increased checkout survey scores from 63% to 99% by improving cashier training, customer service, speed of checkout and product availability.
Implemented better inventory controls to reduce amounts of overstock or deadstock and increase high-margin product availability.
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