Store Manager Resume Example
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STORE MANAGER
Summary
Driven Store Manager with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.
Skills
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Experience
03/2019 to Current
Store ManagerCompany Name － City, State
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
- Trained employees on store security, monetary procedures and customer service expectations.
Patient Account Representative Team LeadCompany Name － City, State
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Community Center ManagerCompany Name － City, State
- Collaborated with team members to identify and accomplish agency objectives.
- Enabled each member of staff to receive development opportunities by implementing workshops, seminars and regular training.
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Translated governing board directives into actionable front-line service policies to meet participant needs.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Identified and hired talented individuals bringing valuable skills and great experience to team.
- Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
- Advocated for placement of patients into community-based treatment settings
- Consulted with local government representatives to understand community needs and strategize response plans.
Assistant Store ManagerCompany Name － City, State
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
Education and Training
2016
Associate of Science: Paralegal StudiesGeorgia Military College － City
- Phi Theta Kappa Member
- 3.9 GPA
- Transferred to 4YR Prior to completion of degree
2018
BBA: Business AdministrationColumbus State University － City, State
- 3.8 GPA
- Transferred
BBA: Business AdministrationJacksonville State University － City
- 3.9 GPA
- Currently enrolled online
Accomplishments
- Developed and implemented new loss prevention methods which resulted in a 75% reduction in shrinkage rates.
- Turned around store that was 20th in sales district-wide to 4th highest grossing district-wide.
- Drastically reduced turnover rate and enabled better training regimens for employees.
- Increased checkout survey scores from 63% to 99% by improving cashier training, customer service, speed of checkout and product availability.
- Implemented better inventory controls to reduce amounts of overstock or deadstock and increase high-margin product availability.
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Resume Overview
School Attended
- Georgia Military College
- Columbus State University
- Jacksonville State University
Job Titles Held:
- Store Manager
- Patient Account Representative Team Lead
- Community Center Manager
- Assistant Store Manager
Degrees
- Associate of Science : Paralegal Studies
BBA : Business Administration
BBA : Business Administration
