To Obtain a position with a company where i can utilize my customer service
experience,enable me to use my strong organizational skills and
to become an asset to the company with opportunity for growth.
Cash handling accuracy
Inventory control procedure
Dependable and reliable
Customer service expert
Effective team player
Staff training and development
Fluent in Spanish
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Active listening skills
Store Manager July 2016 to CurrentBoost Mobile By UNI Enterprise Inc － Streamwood, ILStore Manager in charge of a Sales team of 3. Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.Hired and trained all sales staff for new store location. Maintained friendly and professional customer interactions.
Store Manager May 2013 to February 2016Boost Mobile by Wireless Titan － Streamwood, ILWas promoted within 1 year to store manager. In charge of a sales team of 3,Making bank deposits, doing inventory daily and ordering phones or accessories. Training new Employees while still being able to take care of customers with payments and issues. Making sure my team Reach our monthly Goal.
Teacher Assistant May 2012 to January 2013Safari Child Care － Streamwood, IL
Helping the teacher out with taking care of a group of kids. Promoted good behaviors by using the positive reinforcement method. Maintained daily records of children's individual activities, behaviors, meals and naps. Maintained a child-friendly environment with access to outdoor activities.
Rolling Meadows High School － Rolling Meadows, IL
GED : 2008Elgin Comunity college － Elgin, IL
CNA Certificate : CNA, 2009William Rainey Harper College － Palatine , IL
Certificate : Cell phone Repair, 2016Cellphone repair academy － Chicago, ILSuccessfully completed a 32 hr course in cell phone repair.