Performance-oriented sales leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Created work schedules according to sales volume and number of employees.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Kept inventories accurate with monthly cycle counts and monthly audits to identify and resolve variances.
Managed, hired and developed top talent to strengthen workflow and productivity.
Protected store from loss or theft by setting and enforcing clear security policies.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Service Manager, 02/2010 - 11/2018 Earnhardt Auto – Queen Creek, AZ,
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Coached team on effective upselling and cross-selling methods.
Monitored employee performance and developed improvement plans.
Submitted reports to senior management to aid in business decision-making and planning.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members in successful strategies to meet operational and sales targets.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Assisted Manager in interview process of prospective employees and provided feedback.
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