- Montgomery Street, San Francisco, CA 94105
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Performance-oriented sales leader offering exceptional record of achievement over 18-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
- Relationship Management
- Relationship Building
- Store Management
- Product Sales
- Staff Management
- Scheduling
- Managerial finance
- Store appearance and merchandise
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- Store improvement skills
- Store merchandising
- Maintaining store appearance
- Managerial experience
- In-store event promotion
- Product and Service Sales
- Telephone Etiquette
- Customer Interaction
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Store Manager , 11/2018 - 11/2020
Anheuser-Busch Inbev – Greater Denver Region, CO,
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Created work schedules according to sales volume and number of employees.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Kept inventories accurate with monthly cycle counts and monthly audits to identify and resolve variances.
- Managed, hired and developed top talent to strengthen workflow and productivity.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Service Manager, 02/2010 - 11/2018
Earnhardt Auto – Queen Creek, AZ,
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Coached team on effective upselling and cross-selling methods.
- Monitored employee performance and developed improvement plans.
- Submitted reports to senior management to aid in business decision-making and planning.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Trained team members in successful strategies to meet operational and sales targets.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Assisted Manager in interview process of prospective employees and provided feedback.
Sales Associate, 10/2008 - 02/2010
Wasserman – Nashville, TN,
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Maintained organized, presentable merchandise to drive continuous sales.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Educated customers on promotions to enhance sales.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Representative, 01/2000 - 01/2001
Premium Waters Inc. – New Berlin, WI,
- Assisted customers with setting appointments, special order requests, and arranging merchandise installation of custom wheels and accessories.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Educated customers on promotions to enhance sales.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
High School Diploma: , Expected in 05/1996
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Indian Valley High School - Lewistown, PA,
GPA:
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