LiveCareer-Resume

store manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic sales and customer service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers; drive loyalty, retention, and revenue.

Core Competencies
  • Relationship building and management
  • Goals and Performance
  • Strategic Planning
  • Interpersonal communication skills
  • Team Building
  • Great attention to detail
  • Conflict Resolution
  • Time Management
  • Team leadership and coaching
  • Training and Development
Education
New Dorp High School Staten Island, NY Expected in High School Diploma : - GPA :
Star Security Training NY, NY, Expected in Security License : - GPA :
Professional Experience
Gpm Investments - Store Manager
Indianapolis, IN, 05/2015 - 10/2019
  • Engaged with customers to effectively build rapport and lasting relationships. Consistently gained 15%+ in transactions yearly.
  • Trained on customer experience by coaching, role playing, ensuring understanding of company expectations and following up to build an enthusiastic, motivated sales and management team. Increased store sales by 20% + annually.
  • Responsible for all merchandising strategies, pricing, product rotation, ad set, inventory control and retail store operations.
  • Managed a staff between 20 and 35 members, 2 assistant managers and 2 sales leads.
  • Coached sales associates on product knowledge by using a wide variety of training tools.

KEY ACHIEVEMENTS

  • Pushed e-commerce sales revenue to new levels with more than $60,000+ in yearly sales through 2016-2019.
  • Recognized in the district for consistently resulting in the top# 3 for the highest growth in transaction and sales %. 2016
  • Lowered shrink to company expectation by coaching on knowledge, awareness and customer experience. 4%-.09%. 2016
  • Handpicked out of 20 managers to be a part of a 5 man crew to open new locations, recruit, hire and train new staff. 2017
Gpm Investments - Store Manager
Jonesborough, TN, 04/2013 - 05/2015
  • Maintained relationships with customers and found new ones by top-notch service, identifying needs, word of mouth, and staying connected through stores IG page. This resulted in 30% revenue growth by 2014.
  • Scheduled employee tasks, conducted performance reviews, and executed daily tasks and operational goals to maximize team productivity. Controlled payroll costs below 20% on average.
  • Managed merchandising standards and maintained a balance of product flow for overall presentation.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

KEY ACHIEVEMENTS

  • Entrusted with the responsibility to oversee neighboring store in the district for 6 months during a manager vacancy. In which transactions were up by 15%, generated $87,000 in store and e-commerce revenue. 2014
  • Revisited & trained loss control and prevention measures to new and existing employees. Improved store inventory to company goal within first 8 months. 2014
  • Expanded customer base by 35% within first 6 months by employing exceptional customer orientation and sales push technique. 2013
  • Implemented new shipment process, making the system 58% more efficient - Year-end. 2013
Gpm Investments - Store Manager
Dallas, TX, 02/2006 - 04/2013
  • Implemented a more organized system throughout the store to ensure a more timely, effective, enjoyable tasking and shopping experience.
  • Delivered positive results by controlling operations budget and limiting financial discrepancies.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Managed new employee orientation and created a simplified training process for more than 100 seasonal employees.
  • Planned and coordinated weekly fill shifts to improve product flow and maintain visual standards to support upcoming business.

KEY ACHIEVEMENTS

  • Awarded #1 in the district for the top increase of sales % growth -2009.
  • Won # 1 in the company for our participation in a charity event. Awarded trip to Apollo Theatre, NY to accept the honor- 2011.
  • Chosen top in the district for ' Operational Excellence' - 2011.
  • Sales growth from 1.5 million to a 4 million dollar store. 2006-2013.

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Resume Overview

School Attended

  • New Dorp High School
  • Star Security Training

Job Titles Held:

  • Store Manager
  • Store Manager
  • Store Manager

Degrees

  • High School Diploma
  • Security License

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