Motivating others to achieve objectives and identifying improvements or corrective actions.
Ad, Retail Management
C, Retail sales
C7, Supervisory Skills
Store opening and closing procedures
Employee supervision and motivation
Store operations oversight
Retail inventory management
Staff training and development
Outstanding communication skills
Accurate cash handling
MS Office proficient
Dollar Tree | Aurora, COStore Manager01/2018 - Current
Great customer service, self-motivator, great leadership skills, builds schedules, hires all hourly associates, runs a 19 person crew, very punctual, stocks freight, receives/runs trucks, shrink control, works with outside vendors, promotes internally, handles cash and deposits daily, verifies all deposits are received and are correct, cashiers, trains associates, encourages a great working atmosphere., Speaking clearly, correctly, and concisely.
Full results: https://share.indeedassessments.com/share_to_profile/ ea0c2b800830685766fa5ad14f16427ceed53dc074545cb7 Customer Focus & Orientation -- Expert October 2019 Responding to customer situations with sensitivity.
Full results: https://share.indeedassessments.com/ share_to_profile/1e77d08b23b2d526e650c0f06c7e0d9ceed53dc074545cb7 Sales: Influence & Negotiation -- Familiar October 2019 Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: https://share.indeedassessments.com/ share_to_profile/556c620f95ea0b98396eb6fc78c56f62eed53dc074545cb7.
Processed shipments and maintained stock shelf organization.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Updated store pricing, signage and merchandising based on current promotions.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Hired, trained and managed team of 17 associates, including evaluating performance and enforcing disciplinary actions.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Assessed, optimized and elevated operations to target current and expected demands.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Trained all new assistant managers and Sales Floor Associates on store security, monetary procedures and customer service expectations.
Coordinated sales reports, reconciled accounts and made bank deposits.
Oversaw all store operations while generating up to several thousands above our goal in monthly sales.
Prioritized sanitation, safety and health standards in work areas.
Oversaw inventory management to minimize waste.
Maintained daily record of all transactions.
Conducted yearly performance reviews to organize training and development for staff.
Set and administered annual operating budget, consistently maintaining controls and preventing overages.
Fostered healthy team environments to promote collaboration and boost productivity.
Coached and empowered employees by creating and sharing motivational vision plans.
Greeted and assisted all customers daily in high-traffic retailer.
Resolved customer problems by investigating issues, answering questions and building rapport.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Supported management in exceeding customer service and quality standards.
Addressed customer inquiries and resolved complaints.
Created attractive store displays to generate customer interest and boost sales.
Interviewed, hired, supervised and trained all employees and instituted mentoring program to develop skills, leadership and employee excellence.
Shared product knowledge with customers and made personal recommendations, which boosted up selling and cross-selling.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
Maintained adequate temperature and humidity in stockrooms.
Assumed positions of associate and assistant manager before promotion to store manager.
Conducted evaluations of hardware and software solutions and products from diverse vendors to develop estimates, negotiate contracts and make effective selections.
Worked closely with Merchandise Assistant Manager and Operations Assistant Manager to formulate and build store brand and strategy.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Delivered excellent customer service by greeting and assisting each customer.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Reduced process lags by effectively managing all employees for productivity and efficiency improvement.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Boosted sales by 45% by effectively cultivating customer rapport and delivering superior customer service.
Evaluated effectiveness of training by surveying trainees and managers and collecting before-and after-data showing training impact.
Led complete review of operational costs and potentially wasteful practices, resulting in minimal cost increases as company headcount and business volume skyrocketed.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Monitored multiple databases to keep track of all company inventory.
Education and Training
Kaplan College - Thornton | Denver, COCertificate Degree in Real Estate09/2015
Full results: https://share.indeedassessments.com/
share_to_profile/8d62946, Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Willing to relocate to:
Centennial, CO - Castle Rock, CO - Aurora, CO
, Willing to relocate to:, Authorized to work in the US for any employer