Operations Manager with 26 years in management who excels in Retail Pharmacy Store Management and People Leadership. Proactive in inventory control , ordering , customer service , driving programs and sales goals. Strong at developing others , coaching , team building an problem solving. Exceptional organization skills and strong attention to details. Seeking to apply management talents to drive long-term company growth.
Cost reduction and containment
Troubleshooting and problem solving
Organized /Time management
Strong communication skills
Conflict resolution skills
Hard working and self-motivated
Store ManagerAug 1990 to Current walgreens － Las Vegas, NV
Store ManagerAug 1990 to Current Walgreens － Las Vegas, NV
I started with Walgreens as a Customer Service Associate in 1990 and was promoted to Asst Manager in 1991. I was promoted again as an Executive Asst Manager in 1992. I then moved from Kansas to Las Vegas, Nv for the Walgreens company in July of 1996 and helped open several of the first stores in Las Vegas. I was then promoted to Store Manager in 1998. I have opened 2 stores as a Store Manager. I was then promoted in a high volume store (4197) in 2003 and was there until 2015. While at this location I was managing a staff of 35-40 team members . The store was doing between 13-15 million in annual sales. I was promoted to store 12271 on the Las Vegas strip in April 2015 which is considered a high profile flagship type store. I'm presently employed at this location.
Managed a rural store , urban store, 24-hour store
Opened a new location
Highest sales volume at time of management: 15 million in annual sales )
Highest prescription volume at time of management: (600 scripts avg or greater per day)
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Organized private mailbox system using mailbox manager software.
Reordered inventory when it dropped below predetermined levels.
Hired, trained and evaluated personnel on competencies.
Examined merchandise to verify that it was correctly priced and displayed.
Managed staff of 35-40 sales associates, 8 team leaders and 2 assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated situations.
Scheduled and led weekly store meetings for all employees.
Trained and developed new associates on POS system and key sales tactics.
Planned budgets and authorized payments and merchandise returns.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
(CSA) Customer Service AssociateAug 1990 to Jul 1991 walgreens － Topeka, KS
Asst ManagerJul 1991 to Aug 1992 walgreens － Topeka, KS
geologyUniversity of Kansas － Lawrence, KSAttended University of Kansas for 2 years 1991-1992 . Left college to pursue career with Walgreens.
High School Diploma, General studies1990Shawnee Height High School － Tecumseh, KS