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Store Manager Resume Example

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STORE MANAGER
Summary

Focused retail store management professional versed in all aspects of running an Auto Parts store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Process improvements
  • Accurate cash handling
  • Inventory control
  • Sales professional
  • Retail inventory management
Experience
Store Manager | 09/2017 to 03/2020Dixie Auto Parts - St.Anne, IL
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Processed shipments and maintained stock shelf organization.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Counted cash drawers and made bank deposits.
  • Oversaw inventory management to minimize waste.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory tracking, management and physical inventory counts.
Store Manager | 07/2012 to 06/2017Bumper To Bumper - St. Anne, IL
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Supported management in exceeding customer service and quality standards.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Shop Manager/Field Manager | 08/1999 to 01/2012Restoration Works Inc. - Kankakee, IL
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Saved costs, effectively negotiating vendor pricing contracts to increase savings.
  • Planned and updated work schedules for optimal coverage of expected business needs.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Established, enforced and optimized departmental procedures and goals to optimize team performance and productivity.
  • Monitored department for signs of theft by customers or employees and implemented corrective actions to prevent recurrence.
Store Manager | 01/1993 to 01/1999Automotive Finishes - Bradley, IL
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management to minimize waste.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education and Training
Clifton Central High School - - Clifton, IL | High School Diploma06/1987
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Resume Overview

Companies Worked For:

  • Dixie Auto Parts
  • Bumper To Bumper
  • Restoration Works Inc.
  • Automotive Finishes

School Attended

  • Clifton Central High School

Job Titles Held:

  • Store Manager
  • Shop Manager/Field Manager

Degrees

  • Clifton Central High School - Clifton, IL | High School Diploma

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