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Store Manager Resume Example

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STORE MANAGER
Summary
  • Executive Summary Accomplished Accounts Payable Clerk with a high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices. Innovative Customer Service Manager who effectively executes process changes to improve operational efficiency. Exceptional Jewerly Store Manager dedicated to employee development. Property Manager versed in all aspects of leasing, marketing, staffing, financial reviews and budgeting. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Quality-focused Property Manager who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs. Quality focused Store Manager adept at providing employees clear guidelines and targeted goals. Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. Core Qualifications Retail inventory management Accurate cash handling Store opening and closing procedures Store operations MS Office proficient Advanced mathematical aptitude Superior communication skills Cheerful and energetic Flexible scheduling Skilled multi-tasker Team player Microsoft Office Valid AlabamaFast learner driver's license Order processing Customer service-orientedLarge cash/check deposits expert Inventory control familiarity Customer service expert Invoice processing Telecommunication skills Active listening skills Strong communication skills

Driven [Job Title] with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.

Skills
  • Administrative
  • Balance sheet
  • Billing
  • Budgeting
  • Concise
  • Client
  • Customer satisfaction
  • Excellent customer service
  • Customer Service
  • Database
  • Financial
  • Financial statements
  • General ledger
  • Inventory
  • Meetings
  • Merchandising
  • Payroll
  • Personnel
  • Policies
  • Property
  • Management
  • Safety
  • Sales
  • Shipping
  • Sound
  • Phone
  • Employee supervision and motivation
  • Staff training and development
  • Team-oriented
  • Reliable
  • Recruiting and hiring
Experience
Store Manager
Oakman, ALMurray's Jewelry, LLC/Mar 2005 to Jun 2017
  • Calculated figures such as discounts, percentage allocations and credits.
  • Coded the general ledger and processed vendor invoice payments.
  • Deposited third party checks, as well as monthly reserve transfers.
  • Opened and assigned new client accounts.
  • Balanced batch summary reports forFielded an average of 60 customer service calls per day.
  • Recommended and helped customers select merchandise based on their needs.
  • Exchanged returned merchandise for customers quickly and efficiently.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
  • Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
  • Informed customers about sales and promotions in a friendly and engaging manner.
  • Processed up to 20-40 customer orders per day.Tracked down sources of special products and services to meet customers' special needs.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Oversaw POS operations and cash management to reduce errors.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Property Manager
Northport, United States, AL, United StatesDalcor Management, Inc/Apr 2000 to Apr 2005
  • Trained new employees on company customer service policies and service level standards.
  • Verification and approval.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Researched and resolved billing and invoice problems.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Completed weekly schedules according to payroll policies.
  • Maintained daily record of all transactions.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Worked closely with the district manager to formulate and build the store brand.
  • Contributed to merchandising ideas at team sale meetings.
  • Managed 2 commercial properties totaling over 105,000 square feet.
  • Conducted apartment tours for potential tenants and answered any questions.
  • Collected and kept careful records of rental payments.
  • Maintained excellent customer relationships by adhering to the “10 Pledges of Customer Service.” Oversaw budgeting process for 2 assigned properties.
  • Monitored and documented all income, including delinquencies.
  • Handled customer complaints personally to verify they were properly handled.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Wrote clear and concise owner's reports based on findings from quarterly financial statements.
  • Conducted inventories of and delivered building supplies.Monitored common areas for cleanliness and safety.Compiled and conveyed all operational and financial data to the regional manager.Reviewed all leases to guarantee that tenants received the proper level of service.Prepared and submitted monthly tenant visit logs in a timely manner.Completed documents for outside agencies such as landlord references.Updated tenant and unit information to keep current in housing database.Reviewed completed applications and assessed household information against file history and program regulations.Conducted annual re-examination appointments and housekeeping inspections.Disbursed petty cash on an as-needed basis to engineering staff and property personnel.Maintained tenant relations with regular tenant visits and phone calls.
  • Collected monthly assessments, rental fees, deposits and [Type] payments.
  • Partnered with cross-functional teams to address business opportunities and challenges.
  • Developed strong, professional relationships with [Job title]s and residents by initiating collaboration and delivering exemplary service and engagement.
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Liaised with feature film producers to ensure event space met film production quality requests.
  • Coordinated maintenance and repair requests with [Type] department and contacted contractors for bid proposals.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Worked with [Type] owners to identify, develop and achieve community goals and objectives.
  • Maintained excellent customer relationships by adhering to "10 Pledges of Customer Service."
  • Contacted tenants to collect overdue rent or to discuss other important issues.
  • Compiled and conveyed all operational and financial data to regional manager.
  • Updated tenant and unit information to keep current in housing database.
  • Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
  • Inspected property every [Timeframe], took pictures and wrote reports regarding findings for submission to [Job title].
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
Assistant Manager
Gulf Shores, AL.Clark's Exxon INC./Nov 2017 to Dec 2020
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Supported sales management initiatives to optimize business development.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Completed inventory audits to identify losses and project demand.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Education and Training
High School DiplomaNorthside High School
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Resume Overview

Companies Worked For:

  • Murray's Jewelry, LLC
  • Dalcor Management, Inc
  • Clark's Exxon INC.

School Attended

  • Northside High School

Job Titles Held:

  • Store Manager
  • Property Manager
  • Assistant Manager

Degrees

  • High School Diploma

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