Store Manager Resume Example
Seasoned professional possessing extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward spirals by overhauling systems, processes and training programs.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. Prepared to bring several years of experience to dynamic new position.
High-performing manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Hired, trained and evaluated personnel in sales and marketing.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Compared vendor prices and negotiated for optimal savings.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed bi-weekly payroll for ten employees.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored employee performance and developed improvement plans.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Enhanced slot control of freight in warehouse by optimizing organization efforts.
- Oversaw bin fulfillment services, manufacturing and case picking for supply chain orders with rapid turnaround, ensuring high-quality and fresh product delivery.
- Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Team Leadership
- Training and Development
- Store Management
- Product and Service Sales
- Merchandising
- Opening and closing procedures
- Store displays
- Systems and software programs
- Bank deposit procedures
- Training and mentoring
- Customer-oriented
- Operations
- Hourly shift management
- Accurate money handling
- Order processing
- Customer Relations
- Forklift Operation
- Inventory Staging
- Staff Management
- Stock management
- ServSafe. Forklift Operator.
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Resume Overview
School Attended
- Southeast High School
- Georgia Southern University
- Georgia College And State University
Job Titles Held:
- Store Manager
- Office Manager
- Assistant Manager
- Operations Manager
Degrees
- High School Diploma
Business Management
Associate Degree in Business Management : Business Management
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