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Store Manager Resume Example

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JK
STORE MANAGER
Summary

I'm a very positive and upbeat professional bringing several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

I am also equipped with several years experience in management and sales. Employs excellent leadership skills and multitasking strengths.

Skills
  • Employee supervision and motivation
  • Staff training and development
  • Customer service
  • Process improvement
  • Outstanding communication skills
  • Administrative support
  • Team-oriented
  • Process improvements
  • Inventory management
  • Program implementation
  • Accurate cash handling
  • Credit card payment processing
  • Shipping and receiving understanding
  • Project management abilities
  • Call center experience
  • Senior leadership support
  • Customer relations
  • Conflict mediation
  • Adaptive team player
  • Quality control
  • Active listening
  • High-energy attitude
  • Courteous demeanor
  • Problem-solving abilities
Experience
Store Manager / Turbo Restaurants - Mansfield, TX10/2019 - Current
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Provided direction and instruction to associates on variety of tasks.
  • Trained all new assistant managers and team members on store security, monetary procedures and customer service expectations.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Supported management in exceeding customer service and quality standards.
  • Maintained daily record of all transactions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
Supervisor / ITA / General Motors / APEX - Arlington, TX05/2018 - 10/2019
  • Supervise payroll, new employee enrollment, assist project coordinator.
  • Communicate with customers via telephone and email about opening/closing jobs, job costs, accepting incoming shipments and coordinating jobs in line with customer approved work instructions.
  • Assist team members with difficult and physical projects.
  • Complete, review and sign all paperwork and document projects completed.
  • Correlate all documented paperwork with scans recorded in the computer system.
  • Complete all projects completely and directly in line with customers instruction.
  • Inspected incoming supplies to verify conformance with materials specifications and quality standards.
  • Identified and corrected performance and personnel issues negatively impacting team and business operations.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Established and enforced clear goals to keep all employees on same level and working collaboratively.
  • Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
  • Maintained high level of morale and team-work on production floor through frequent communication with all employees.
  • Performed scheduled and surprise inspections of work sites in order to gauge technician skill and performance in field.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Caregiver/Medpasser / New Perspective Senior Living - Superior, WI05/2017 - 05/2019
  • Provide the utmost in medical and personal care to residents with alziehmers, dementia, parkinsons and residents who are on hospice.
  • Entertain, talk to and play games with residents to promote good mental health.
  • Prepare or serve meals to residents according to prescribed diets.
  • Provide residents with help moving in and out of beds, baths, wheelchairs or automobiles, also assisting with dressing and grooming.
  • Bathe, shower, clothe and feed and resident requiring personal care assistance.
  • Provide bathroom and continence assistance to and residents who may need it.
  • Provide the correct medicine at the correct dose, to the correct resident and the correct time per doctor's prescription To properly count, document and deliver of all scheduled narcotics as the doctor has prescribed.
  • Complete First-Aid and CPR certification.
  • Assist and train new and on-coming caregivers and medpassers.
  • Call and communicate calmly with nurses and emergency services such as police, fire department and first-aid responders in an emergency situation.
  • Provide residents and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently or adapting to disability or illness.
  • Ambulated residents in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Worked with supervisory medical staff to review cases and improve care.
  • Coordinated and administered medications and organized healthcare appointments to maintain optimal resident health.
  • Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
  • Worked to improve resident outlook and daily living through compassionate care.
  • Helped residents handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.
  • Completed general housekeeping work to help residents, including preparing healthy meals and keeping personal areas neat.
  • Maintained clean and well-organized environment to promote resident happiness and safety.
  • Developed strong and trusting rapport with each resident to facilitate best possible care and assistance.
Telemarketer / DCC Solutions LLC - Superior, WI01/2015 - 05/2017
  • Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Set up new accounts and listed personal, demographic and payment information in the system.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
  • Collaborated with management to resolve concerns and problem calls.
  • Responded to questions with knowledgeable responses.
  • Proficient at computer dialing and computer software.
  • Helped new telemarketers learn best practices, communication strategies and performance standards.
  • Maintained proficiency in revenue and sales.
  • Handled inbound telephone calls from interested customers.
  • Gave information about available products and services including membership details and purchase advantages.
  • Maintained and recorded customer information in database.
  • Broke down objections using friendly, persuasive strategies.
  • Resolved customer complaints by escalating calls to the proper department.
  • Performed clerical and administrative duties like taking messages and transferring calls.
Education and Training
Lake Superior College - Duluth, MNAssociate of Arts: Business Administration
  • Outstanding Achievement Award Recipient
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Resume Overview

Companies Worked For:

  • Turbo Restaurants
  • General Motors / APEX
  • New Perspective Senior Living
  • DCC Solutions LLC

School Attended

  • Lake Superior College

Job Titles Held:

  • Store Manager
  • Supervisor / ITA
  • Caregiver/Medpasser
  • Telemarketer

Degrees

  • Lake Superior College - Duluth, MN Associate of Arts : Business Administration

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