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Store Manager Resume Example

Resume Score: 80%

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AV
STORE MANAGER
Summary

Focused retail store management professional versed in all aspects of running a home decor store, including opening and closing procedures, banking, merchandising, and recruiting. Able to keep operations efficient, productive, and on-track to consistently meet and exceed expectations. Sales expert with excellent communication and relationship-building abilities.

Skills
  • Outstanding communication skills
  • Customer service
  • Staff training and development
  • Inventory management
  • Scheduling and payroll mastery
  • Store operations oversight
  • Employee supervision and motivation
Experience
Pier 1 Imports | Joplin, MOStore Manager02/2016 - 09/2020
  • Supervised up to 20 employees, both core staff and seasonal, for productivity and efficiency improvement.
  • Received packages and deliveries and restocked inventory upon shipment arrival. Supervised rapid product movement to the sales floor.
  • Corrected operational discrepancies for my store by developing and executing process improvements. Managed successful physical inventory processes for 5 years.
  • Increased sales performance by creating and executing successful seasonal floor plans.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Hired, trained and managed team of 20+ associates, including evaluating performance and enforcing disciplinary actions.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Provided direction and instruction to associates on variety of tasks, including visual merchandising and freight flow.
  • Implemented succession planning by training and developing 10+ associates into leadership positions.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Worked closely with sales leadership team and regional managers to formulate and build store brand and strategy.
  • Processed shipments and maintained stock shelf organization. Exceeded expectations for visual presentation.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Interviewed, hired, supervised and trained 20+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Prioritized sanitation, safety and health standards in work areas.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Conducted yearly performance reviews to organize training and development for staff.
  • Counted cash drawers and made bank deposits.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Received the regional Customer Experience award for consistently exceeding expectations and delivering an excellent customer experience every single day.
  • Received regional awards for consistently delivering customer loyalty KPI results year after year.
Pier 1 Imports | Joplin, MOAssistant Store Manager03/2014 - 02/2016
  • Recruited and interviewed sales associate candidates.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve key performance metrics.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and customer loyalty results.
  • Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
  • Implemented merchandising plans to drive profitability, collaborating with the store manager to develop strategies.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive in-the-moment guidance.
  • Coached and developed store associates through formal and informal interactions.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
Pier 1 Imports | Joplin, MOSales Associate05/2011 - 04/2013
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding KPI expectations.
  • Processed orders through order tracker POS systems and coordinated product deliveries.
  • Built and maintained effective relationships with peers and sales leadership team to drive team success toward common sales goals and exceptional customer service.
  • Recognized for excellence in building the business through our loyalty rewards programs.
  • Sold various products by explaining unique features and educating customers on product quality.
  • Received sales associate of the quarter award on several occasions for delivering exemplary service while driving strategic business initiatives.
Education and Training
Missouri Southern State University | Joplin, MOBachelor of Arts in English Literature/Professional WritingExpected in 12/2021
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Pier 1 Imports

School Attended

  • Missouri Southern State University

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Sales Associate

Degrees

  • Bachelor of Arts in English Literature/Professional Writing

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