Store Manager Resume Example Pier 1 Imports

STORE MANAGER

Summary

Focused retail store management professional versed in all aspects of running a home decor store, including opening and closing procedures, banking, merchandising, and recruiting. Able to keep operations efficient, productive, and on-track to consistently meet and exceed expectations. Sales expert with excellent communication and relationship-building abilities.

Skills

Outstanding communication skills
Customer service
Staff training and development
Inventory management

Scheduling and payroll mastery
Store operations oversight
Employee supervision and motivation

Experience

Pier 1 Imports | Joplin, MOStore Manager02/2016 - 09/2020

Supervised up to 20 employees, both core staff and seasonal, for productivity and efficiency improvement.
Received packages and deliveries and restocked inventory upon shipment arrival. Supervised rapid product movement to the sales floor.
Corrected operational discrepancies for my store by developing and executing process improvements. Managed successful physical inventory processes for 5 years.
Increased sales performance by creating and executing successful seasonal floor plans.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Hired, trained and managed team of 20+ associates, including evaluating performance and enforcing disciplinary actions.
Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Provided direction and instruction to associates on variety of tasks, including visual merchandising and freight flow.
Implemented succession planning by training and developing 10+ associates into leadership positions.
Updated store pricing, signage and merchandising based on current promotions.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Resolved customer problems by investigating issues, answering questions and building rapport.
Worked closely with sales leadership team and regional managers to formulate and build store brand and strategy.
Processed shipments and maintained stock shelf organization. Exceeded expectations for visual presentation.
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Oversaw inventory tracking, management and physical inventory counts.
Interviewed, hired, supervised and trained 20+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
Prioritized sanitation, safety and health standards in work areas.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Conducted yearly performance reviews to organize training and development for staff.
Counted cash drawers and made bank deposits.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Received the regional Customer Experience award for consistently exceeding expectations and delivering an excellent customer experience every single day.
Received regional awards for consistently delivering customer loyalty KPI results year after year.

Pier 1 Imports | Joplin, MOAssistant Store Manager03/2014 - 02/2016

Recruited and interviewed sales associate candidates.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve key performance metrics.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and customer loyalty results.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Implemented merchandising plans to drive profitability, collaborating with the store manager to develop strategies.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive in-the-moment guidance.
Coached and developed store associates through formal and informal interactions.
Led teams in planning, implementation and execution of merchandising and operating initiatives.

Pier 1 Imports | Joplin, MOSales Associate05/2011 - 04/2013

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding KPI expectations.
Processed orders through order tracker POS systems and coordinated product deliveries.
Built and maintained effective relationships with peers and sales leadership team to drive team success toward common sales goals and exceptional customer service.
Recognized for excellence in building the business through our loyalty rewards programs.
Sold various products by explaining unique features and educating customers on product quality.
Received sales associate of the quarter award on several occasions for delivering exemplary service while driving strategic business initiatives.

Education and Training

Missouri Southern State University | Joplin, MOBachelor of Arts in English Literature/Professional WritingExpected in 12/2021

Resume Overview

Companies Worked For:

Pier 1 Imports

School Attended

Missouri Southern State University

Job Titles Held:

Store Manager
Assistant Store Manager
Sales Associate

Degrees

Bachelor of Arts in English Literature/Professional Writing

Store Manager Resume Example

Resume Score: 80%

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