Store Manager Resume Example
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STORE MANAGER
Summary
Focused retail store management professional versed in all aspects of running a home decor store, including opening and closing procedures, banking, merchandising, and recruiting. Able to keep operations efficient, productive, and on-track to consistently meet and exceed expectations. Sales expert with excellent communication and relationship-building abilities.
Skills
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Experience
Shamrock Foods | Portland , ORStore Manager02/2016 - 09/2020
- Supervised up to 20 employees, both core staff and seasonal, for productivity and efficiency improvement.
- Received packages and deliveries and restocked inventory upon shipment arrival. Supervised rapid product movement to the sales floor.
- Corrected operational discrepancies for my store by developing and executing process improvements. Managed successful physical inventory processes for 5 years.
- Increased sales performance by creating and executing successful seasonal floor plans.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Hired, trained and managed team of 20+ associates, including evaluating performance and enforcing disciplinary actions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Provided direction and instruction to associates on variety of tasks, including visual merchandising and freight flow.
- Implemented succession planning by training and developing 10+ associates into leadership positions.
- Updated store pricing, signage and merchandising based on current promotions.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Worked closely with sales leadership team and regional managers to formulate and build store brand and strategy.
- Processed shipments and maintained stock shelf organization. Exceeded expectations for visual presentation.
- Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Oversaw inventory tracking, management and physical inventory counts.
- Interviewed, hired, supervised and trained 20+ employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Prioritized sanitation, safety and health standards in work areas.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Conducted yearly performance reviews to organize training and development for staff.
- Counted cash drawers and made bank deposits.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Received the regional Customer Experience award for consistently exceeding expectations and delivering an excellent customer experience every single day.
- Received regional awards for consistently delivering customer loyalty KPI results year after year.
Batteries Plus, Llc | Oshkosh , WIAssistant Store Manager03/2014 - 02/2016
- Recruited and interviewed sales associate candidates.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve key performance metrics.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and customer loyalty results.
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
- Implemented merchandising plans to drive profitability, collaborating with the store manager to develop strategies.
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive in-the-moment guidance.
- Coached and developed store associates through formal and informal interactions.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
Children's Place | Mount Hope , WVSales Associate05/2011 - 04/2013
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding KPI expectations.
- Processed orders through order tracker POS systems and coordinated product deliveries.
- Built and maintained effective relationships with peers and sales leadership team to drive team success toward common sales goals and exceptional customer service.
- Recognized for excellence in building the business through our loyalty rewards programs.
- Sold various products by explaining unique features and educating customers on product quality.
- Received sales associate of the quarter award on several occasions for delivering exemplary service while driving strategic business initiatives.
Education and Training
Missouri Southern State University | CityBachelor of Arts in English Literature/Professional WritingExpected in 12/2021
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School Attended
- Missouri Southern State University
Job Titles Held:
- Store Manager
- Assistant Store Manager
- Sales Associate
Degrees
- Bachelor of Arts in English Literature/Professional Writing
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