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Store Manager Resume Example

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STORE MANAGER
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Skills
  • Team leadership and coaching
  • Maximizing profitability
  • Relationship building and management
  • Order management
  • Customer-oriented
  • Accurate money handling
  • Goal-oriented
  • Staff management
  • Store displays
  • Customer relations
  • Hourly shift management
  • Staff training and development
  • Merchandising
  • Sale expertise
  • Order processing
  • Vendor management
  • POS systems
  • Bank deposit procedures
  • Merchandising expertise
  • Operations
  • Opening and closing procedures
  • Goals and performance
  • Personnel development
  • Strategic thinker
Work History
Store Manager, 07/2016 to 12/2019
Journeys Kidz (Genesco) – Mesquite, TX
  • Devised, deployed and monitored processes to boost long-term business success.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of employees.
  • Instructed staff on appropriately handling difficult and complicated sales and unhappy customers.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Lead Buyer/Head of Sales, 09/2010 to 07/2016
All The Makings – Gilmer, TX
  • Traveled nationally 3-4 times per year to observe newest trends and make proactive buying choices.
  • Sourced new vendors in effort to boost range of products offered in store locations while reducing costs through strategic contract negotiations.
  • Communicated with suppliers to negotiate best pricing on existing and newly developed product lines.
  • Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
  • Developed strategy and managed market communications that drove product demand.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Established logistics policy including mode, carrier and supplier agreements that benefited overall business.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Recruited, hired, and trained highly skilled sales and customer service staff.
  • Developed and implemented key strategies for handling international imports.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Monitored sales models and developed sales projections by following industry trends.
Veterinary Technician, 07/2006 to 09/2015
Hawkins Pet & Exotic Animal Clinic – Hawkins, TX
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic and exotic species of animals.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Administered vaccinations and medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Managed adjoining veterinary supply shop that sold medications, animal food and petequipment.
Education
High School DiplomaHarmony High School - Harmony, TX
Accomplishments
  • Three months after being hired to Journeys Kidz, I was promoted to running the highest volume store in the company ($2,000,000). At this location, I won several awards and engaged in extensive management training.
  • Awards from Journeys Kidz: $100,000 increase (2017, 2018, 2019), $200,000 increase (2018), STAR interview (2018), Rolling 52 $2,000,000 milestone (2018), Top 5 Conversion (2018), Top 5 Standards of Performance (2018).
  • Managed and led a team of Retail Sales Associates.
  • Increased sales by coaching sales associates on new merchandising standards.
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Resume Overview

Companies Worked For:

  • Journeys Kidz (Genesco)
  • All The Makings
  • Hawkins Pet & Exotic Animal Clinic

School Attended

  • Harmony High School

Job Titles Held:

  • Store Manager
  • Lead Buyer/Head of Sales
  • Veterinary Technician

Degrees

  • High School Diploma

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