Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Skilled in operations and passionate about goal setting and achieving. Willing to work hard in order to lead any team on the road to success.

  • Team Leadership
  • Training and Development
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Order management
  • Relationship building and management
  • Store displays
  • Hourly shift management
  • Opening and closing procedures
  • Merchandising
  • POS systems
  • Staff Management
  • Training and mentoring
  • Staff training and development
  • Personnel development
  • Strategic thinker
  • Operations
  • Accurate money handling
  • Customer Relations
  • Team leadership and coaching
Work History
07/2021 to Current Store Manager Ascena Retail Group | Skokie, IL,
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • Analyzed and interpreted store trends to facilitate planning.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
11/2020 to 07/2021 Assistant Store Manager Carter's, Inc. | Harker Heights, TX,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Rotated merchandise and displays to feature new products and promotions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas daily to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Analyzed and interpreted store trends to facilitate planning.
07/2020 to 11/2020 Production Lead Filtration Group | York, SC,
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Communicated clear instructions for general operations and product-specific runs to prevent errors and rework.
  • Coordinated effective schedules for production employees.
  • Trained workers in proper operation, calibration and maintenance of production line equipment.
  • Monitored employee activities to verify consistent use of good manufacturing principles.
  • Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
  • Monitored workers on site during production activities for safety procedures compliance.
  • Kept records of equipment, budgets, deliveries and supplies and made paperwork available to management for evaluation.
  • Inspected finished products for quality and adherence to customer specifications.
  • Implemented updated operating procedures for printing machines and adjusted use to increase productivity and longevity.
  • Maintained organized work area by cleaning and removing hazards.
  • Made sure that products were produced on time and are of good quality.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Assembled print and marketing products according to changing daily work orders and specific customer needs.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Monitored employee actions for adherence to safety procedures.
11/2015 to 07/2020 Copy and Print Associate Ricoh Americas Corporation | Rialto, CA,
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Assessed customer needs by customer servicing to deliver satisfactory experiences.
  • Performed daily maintenance to keep equipment in optimal working condition.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Moved and lifted up to 15 pounds to complete stocking and maintenance tasks.
  • Engaged business customers by Customer servicing to drive sales of copy and print services.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Completed complex customer orders accurately and within quoted timeframe.
  • Transferred large order requests to production center to expedite processing and fulfillment.
  • Prepared and processed papers for use in scanning, microfilming and microfiche.
  • Maintained efficient functionality of various photocopying and printing equipment with careful operation, preventive maintenance and basic repairs.
  • Complied with company policies and safety protocols to maintain safety and operational performance of copy machines.
  • Documented finished work to keep supervisors informed of production activities.
  • Double-checked completed work and staged in appropriate areas for supervisor approval, final binding and product distribution.
  • Set up equipment and adjusted settings for ink flow and number of copies to optimize production rates and achieve project timetables.
  • Utilized work order and job instructions to identify necessary materials and quantity requirements.
Expected in Associate Of General Studies | Prince George's Community College, Upper Marlboro, MD GPA:
Expected in 05/2023 English | English Language And Literature University of Maryland - University College, Hyattsville, MD GPA:

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School Attended

  • Prince George's Community College
  • University of Maryland - University College

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • Production Lead
  • Copy and Print Associate


  • Associate Of General Studies
  • English

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