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Store Manager Resume Example

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STORE MANAGER
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Root cause analysts
  • Bilingual
Experience
08/2008 to Current
Store Manager Landamarkindustries － Houston, TX
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
  • Maintained current accounts and deposited funds to keep on-site cash low.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Worked closely with [Job title] to formulate and build store brand and strategy.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
03/2019 to 05/2020
Teller AssociateWells Fargo － Lantana , Florida
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Created and maintained reports and journals for loans and transactions.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Researched account information regarding loans and deposits.
  • Promoted and sold banking products and financial services.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Gathered, reviewed and sent loan documents to customers by working closely with loan staff.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
04/1996 to 07/2008
Store ManagerHess express － 9196 Okechobee , Florida
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Worked closely with [Job title] to formulate and build store brand and strategy.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Translated marketing information into strategic plans for establishment.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Contributed to merchandising ideas at team sales meetings to increase sales.
  • Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
Education and Training
05/1988
Associate of Science: Nonprofit ManagementHanna Early College High School － Brownsville, TX
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Resume Overview

Companies Worked For:

  • Landamarkindustries
  • Wells Fargo
  • Hess express

School Attended

  • Hanna Early College High School

Job Titles Held:

  • Store Manager
  • Teller Associate

Degrees

  • Associate of Science : Nonprofit Management

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