Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

  • Store operations oversight
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Operational budgeting
  • Staff training and development
  • Retail inventory management
  • Project management
  • Accurate cash handling
  • Outstanding communication skills
  • Team-oriented
  • Employee training
  • Shift checklists
  • Reliable
  • Risk management
  • Root cause analysis
  • Sales professional
  • Sound judgment
  • Recruiting and hiring
  • Profit and loss accountability
  • Schedule management
  • Employee development
  • Supervision and training
  • Performance improvements
04/2018 to Current Store Manager Ascena Retail Group | Columbia, MD,
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Implemented succession planning by training and developing 3 associates into leadership positions.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw POS operations and cash management to reduce errors.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
06/2013 to 04/2018 CNA Elwyn | West Covina, CA,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Used mobility devices to transport patients.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Delivered nursing assistance to residents in 12-bed nursing home care facility.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Attended to patients in 12-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
06/2009 to 06/2013 Department Lead L.L. Bean, Inc. | Virginia Beach, VA,
  • Maintained continuous watch on security concerns, employee performance and customer service standards.
  • Oversaw department schedule, projects and quality standards.
  • Recruited, interviewed, hired and supervised instructors.
  • Reviewed submitted resource requests and purchase proposals and submitted to leadership based on need.
  • Put together special displays and coached employees on latest promotions.
  • Managed effective stock rotation and inventory placement.
Education and Training
Expected in 06/2008 High School Diploma | Lampeter-Strasburg Senior High School, Lampeter, PA GPA:

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School Attended

  • Lampeter-Strasburg Senior High School

Job Titles Held:

  • Store Manager
  • CNA
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  • High School Diploma

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