Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Store operations oversight
  • Project management
Experience
Store Manager, 08/2019 to Current
Barnes & Noble, Inc.Ventura, CA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Implemented succession planning by training and developing 6 associates into leadership positions.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Boosted sales by 50% by cultivating customer rapport and delivering superior customer service.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Diminished total loss by 30% by implementing effective operational improvements.
  • Achieved sales quota of 100% by incorporating social media and brand marketing.
Team Leader, 07/2016 to 07/2019
Illinois Tool WorksNiagara Falls, NY,
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Conducted inspections of equipment before, during and after shifts to immediately resolve issues that could cause project delays.
  • Counted, sorted and stacked finished pieces for easy access.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Interviewed, hired and trained new quality customer service representatives.
  • Operated hand and power tools to clear jams, adjust positions and trim rough edges.
  • Offered constructive criticism regarding quality assurance on team phone calls.
  • Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
  • Adjusted machines for speed control and wood feeds to promote production of quality products.
  • Made special cuts such as grooves, bevels and miters to complete designs.
  • Reviewed specifications and directions carefully to determine precise set up for production equipment according to specifications.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Monitored team progress and enforced deadlines.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Integrated process improvements to increase overall workflow.
  • Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Developed and monitored weekly staff schedules.
  • Kept work flowing smoothly in and out of department by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Rotated through series of different stations based on team needs.
  • Followed staffing strategies to achieve production goals.
  • Quality checked components to determine conformance to specifications.
  • Moved supplies and finished products by operating forklifts and overhead cranes.
  • Assembled complex components after careful review of project specifications and directions.
  • Performed various troubleshooting tasks to address assembly issues.
  • Formed dynamic team of software engineers to implement tiger team approach to critical issues affecting production.
Store Manager, 07/2014 to 06/2016
Barnes & Noble, Inc.Victorville, CA,
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Education and Training
High School Diploma: , Expected in 05/2003
Lee's Summit North High School - Lee's Summit, MO
GPA:

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Resume Overview

School Attended

  • Lee's Summit North High School

Job Titles Held:

  • Store Manager
  • Team Leader
  • Store Manager

Degrees

  • High School Diploma

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