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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Skills
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Team-oriented
  • Staff training and development
  • Accurate cash handling
  • Project management
  • Outstanding communication skills
  • Reliable
  • Employee training
  • Shift checklists
  • Retail inventory management
  • Sales professional
  • Recruiting and hiring
  • Performance improvements
  • Schedule management
  • Customer retention
  • Supervision and training
  • Employee development
Experience
09/2019 to 03/2021 Store Manager Barnes & Noble, Inc. | Akron, OH,
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Implemented succession planning by training and developing 2 associates into leadership positions.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
08/2018 to 01/2020 Security Officer Virtua Health, Inc. | Westampton, NJ,
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Monitored security cameras and fire, building and alarm systems.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Monitored premises and recorded all activity in daily officer report.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Immediately reported safety hazards for remediation response.
  • Guarded restricted areas to prevent unauthorized entry.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Investigated alarms and disturbances to maintain safety.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
11/2017 to 01/2019 Receptionist Core Mark | Saint Cloud, MN,
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Answered and directed incoming calls using multi-line telephone system.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Processed payments and updated accounts to reflect balance changes.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scheduled and confirmed appointments.
  • Sorted incoming mail and directed to correct personnel each day.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled hair and event planning appointments for stylist.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Maintained professional tone at all times, including during peak rush hours.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Gathered, sorted, distributed and sent mail and packages.
  • Assisted with preparing stylist stations for appointments and walk-ins.
  • Cleaned stations for stylist in between clients
Education and Training
Expected in 05/2015 Associate of Arts | Criminal Justice Carrington College , San Jose, CA GPA:
Expected in 05/2015 Associate of Arts | Criminal Justice Carrington College, San Jose, CA GPA:

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Resume Overview

School Attended

  • Carrington College
  • Carrington College

Job Titles Held:

  • Store Manager
  • Security Officer
  • Receptionist

Degrees

  • Associate of Arts
  • Associate of Arts

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