Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Determined and responsible Store Manager with more than 10+ years of success boosting efficiency. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.

Experienced Store & Sale Management with over 10+ years of experience in sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.

  • Team Leadership
  • Training and Development
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Order management
  • Sales expertise
  • Bank deposit procedures
  • POS systems
  • Hourly shift management
  • Training and mentoring
  • Systems and software programs
  • Vendor management
  • Staff Management
  • Customer Relations
  • Merchandising
  • Mathematical aptitude
  • Financial operations management
  • Database Management
  • Opening and closing procedures
  • Store displays
  • Staff training and development
  • Operations
  • Excellent customer service skills
  • Customer-oriented
  • Accurate money handling
Work History
Store Manager , 04/2006 to 08/2018
Brakes PlusRichardson, TX,
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Coached sales associates on product knowledge.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Supervised guests at front counter, answering questions regarding products.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed 8 employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Sears.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Increased profits through effective employee training and troubleshooting profit loss areas.
Cashier, 05/2004 to 06/2006
Schlotzsky's DeliCastlewood, CO,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Reviewed weekly sales circulars and monitored price changes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Educated customers on promotions to enhance sales.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Increased sales by offering advice on purchases and promoting additional products.
Data Entry, 05/2002 to 05/2005
Barrett Business ServicesBandon, OR,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Organized, sorted and checked all input data against original documents.
  • Obtained scanned records and uploaded into database.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Entered client information into databases quickly and with minimal errors.
  • Added documents to file records and created new records to support filing needs.
  • Verified accuracy and validity of data entered in databases
  • Evaluated source documents to locate information needed for each data entry field.
  • Scanned documents and saved in database to keep records of essential organizational information.
High School Diploma : General Studies, Expected in 05/2005
Nicholas County High School - Summersville, WV,
: Criminal Justice, Expected in
New River Community And Technical College - Summersville, WV,

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Resume Overview

School Attended

  • Nicholas County High School
  • New River Community And Technical College

Job Titles Held:

  • Store Manager
  • Cashier
  • Data Entry


  • High School Diploma

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