Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Determined and responsible Store Manager with more than 10+ years of success boosting efficiency. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Experienced Store & Sale Management with over 10+ years of experience in sales and customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Team Leadership
Training and Development
Store Management
Product and Service Sales
Goals and Performance
Order management
Sales expertise
Bank deposit procedures
POS systems
Hourly shift management
Training and mentoring
Systems and software programs
Vendor management
Staff Management
Customer Relations
Merchandising
Mathematical aptitude
Financial operations management
Database Management
Opening and closing procedures
Store displays
Staff training and development
Operations
Excellent customer service skills
Customer-oriented
Accurate money handling
Work History
Store Manager , 04/2006 to 08/2018 Brakes Plus – Richardson, TX,
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Coached sales associates on product knowledge.
Protected store from loss or theft by setting and enforcing clear security policies.
Supervised guests at front counter, answering questions regarding products.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Managed 8 employees successfully in fast-paced environment through proactive communication and positive feedback.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to skilled team of Sears.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Rotated merchandise and displays to feature new products and promotions.
Increased profits through effective employee training and troubleshooting profit loss areas.
Cashier, 05/2004 to 06/2006 Schlotzsky's Deli – Castlewood, CO,
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Reviewed and resolved differences between accounting information and cash drawer.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Reviewed weekly sales circulars and monitored price changes.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Educated customers on promotions to enhance sales.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Checked prices for customers and processed items sold by scanning barcodes.
Increased sales by offering advice on purchases and promoting additional products.
Data Entry, 05/2002 to 05/2005 Barrett Business Services – Bandon, OR,
Entered numerical data into databases with speed and accuracy using 10-key pad.
Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
Organized, sorted and checked all input data against original documents.
Obtained scanned records and uploaded into database.
Kept optimal quality levels to prevent critical errors and support team performance targets.
Corrected any data entry error to prevent later issues such as duplication or data degradation.
Entered client information into databases quickly and with minimal errors.
Added documents to file records and created new records to support filing needs.
Verified accuracy and validity of data entered in databases
Evaluated source documents to locate information needed for each data entry field.
Scanned documents and saved in database to keep records of essential organizational information.
Education
High School Diploma : General Studies, Expected in 05/2005 Nicholas County High School - Summersville, WV, GPA:
: Criminal Justice, Expected in New River Community And Technical College - Summersville, WV, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
