Store Manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Motivated employee versed in financial services, having completed and tested on multiple courses, including Anti-Money Laundering. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.

  • Store opening and closing procedures
  • Process improvement
  • Customer service
  • Employee training
  • Reliable
  • Accurate cash handling
  • Regulatory Compliance
  • Money Management
  • Safe and vault operation
  • Strong sense of banking ethics
  • Sales expertise
  • Practiced knowledge of bank security systems
  • Strong work ethic
11/2019 to 10/2020
Store Manager Brakes Plus Omaha, NE,
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Enforced security policies and procedures to protect company assets from theft, loss or damage.
  • Managed company operations with responsibility for profit and loss.
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Recognized by management for providing exceptional customer service.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Obtained repeat business by building strong customer relations and delivering world-class customer service.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
  • Upheld compliance with privacy and security requirements, as well as federal statutes covering installment loans.
  • Maintained complete confidentiality of all submitted information according to release guidelines.
  • Understood and complied with federal and state laws and banking regulations, including Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
  • Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
  • Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
  • Locked loans in system with agreed-upon terms.
  • Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
01/2019 to 11/2019
Certified Tanning Consultant Sonic Drive-In Swainsboro, GA,
  • Greeted clients, showed to tanning facilities and educated on usage.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built lasting and revenue-generating customer relationships by connecting with prospects, making transactions easy for clients and relentlessly following up after sales.
  • Exceeded weekly sales goals consistently by enthusiastically greeting and assisting customers, discerning wants and needs and closing sales on ideal products for customer.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
08/2017 to 11/2019
First Assistant Manager Alterra Mountain Co Laguna Hills, CA,
  • Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
  • Kept store inspection ready with consistent oversight of daily team activities and workflows.
  • Supported store manager by implementing directives, coaching employees and resolving front-line issues.
  • Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Delegated daily tasks to team members to optimize group productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
11/2017 to 08/2018
Server Mercados City, STATE,
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Processed customers' payments and provided receipts.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in 05/2016
High School Diploma:
Van High Scool - Van, Texas,

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Resume Overview

School Attended

  • Van High Scool

Job Titles Held:

  • Store Manager
  • Certified Tanning Consultant
  • First Assistant Manager
  • Server


  • High School Diploma

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