Store Manager resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Motivated employee versed in financial services, having completed and tested on multiple courses, including Anti-Money Laundering. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.
Skills
Store opening and closing procedures
Process improvement
Customer service
Employee training
Reliable
Accurate cash handling
Regulatory Compliance
Money Management
Safe and vault operation
Strong sense of banking ethics
Sales expertise
Practiced knowledge of bank security systems
Strong work ethic
Experience
11/2019 to 10/2020
Store ManagerBrakes Plus – Omaha, NE,
Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Enforced security policies and procedures to protect company assets from theft, loss or damage.
Managed company operations with responsibility for profit and loss.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Recognized by management for providing exceptional customer service.
Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Obtained repeat business by building strong customer relations and delivering world-class customer service.
Evaluated financial statements and contacted institutions and customers to clarify details.
Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
Upheld compliance with privacy and security requirements, as well as federal statutes covering installment loans.
Maintained complete confidentiality of all submitted information according to release guidelines.
Understood and complied with federal and state laws and banking regulations, including Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
Locked loans in system with agreed-upon terms.
Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
Greeted clients, showed to tanning facilities and educated on usage.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Built lasting and revenue-generating customer relationships by connecting with prospects, making transactions easy for clients and relentlessly following up after sales.
Exceeded weekly sales goals consistently by enthusiastically greeting and assisting customers, discerning wants and needs and closing sales on ideal products for customer.
Demonstrated self-reliance by meeting and exceeding workflow needs.
08/2017 to 11/2019
First Assistant ManagerAlterra Mountain Co – Laguna Hills, CA,
Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
Kept store inspection ready with consistent oversight of daily team activities and workflows.
Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
Enforced company policies and procedures to strengthen operational standards across departments.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
Delegated daily tasks to team members to optimize group productivity.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Directed and led employees, supervising activities to drive productivity and efficiency.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
11/2017 to 08/2018
ServerMercados – City, STATE,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Processed customers' payments and provided receipts.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Calculated charges, issued table checks and collected payments from customers.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in 05/2016
High School Diploma: Van High Scool - Van, Texas, GPA:
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