Store Manager Resume Example
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STORE MANAGER
Summary
Motivated employee versed in financial services, having completed and tested on multiple courses, including Anti-Money Laundering. Driven to exceed expectations and able to operate effectively in high-pressure environments. Seeking to build long-term career with established company.
Skills
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Experience
11/2019 to 10/2020
Store ManagerBrakes Plus － Omaha , NE
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Established organizational vision and developed strategies to achieve sales and customer service goals.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
- Managed company operations with responsibility for profit and loss.
- Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Recognized by management for providing exceptional customer service.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Obtained repeat business by building strong customer relations and delivering world-class customer service.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Upheld compliance with privacy and security requirements, as well as federal statutes covering installment loans.
- Maintained complete confidentiality of all submitted information according to release guidelines.
- Understood and complied with federal and state laws and banking regulations, including Bank Secrecy Act and anti-money-laundering standards to verify fair and legal transactions.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Collected and reviewed documentation from borrowers and converted to paperless format and mastered rate sheets, product codes and load price adjustments to calculate rates and fees.
- Locked loans in system with agreed-upon terms.
- Gathered and documented client financial information and application details meeting lending requirements and accurately representing client status.
01/2019 to 11/2019
Certified Tanning ConsultantSonic Drive-In － Swainsboro , GA
- Greeted clients, showed to tanning facilities and educated on usage.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built lasting and revenue-generating customer relationships by connecting with prospects, making transactions easy for clients and relentlessly following up after sales.
- Exceeded weekly sales goals consistently by enthusiastically greeting and assisting customers, discerning wants and needs and closing sales on ideal products for customer.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
08/2017 to 11/2019
First Assistant ManagerAlterra Mountain Co － Laguna Hills , CA
- Helped with daily cash management, including resolving drawer inaccuracies and preparing daily deposits.
- Kept store inspection ready with consistent oversight of daily team activities and workflows.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
- Coordinated efficient sales floor changes to incorporate new merchandise, markdown products and run special sales.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
11/2017 to 08/2018
ServerMercados － City , STATE
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
- Processed customers' payments and provided receipts.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Calculated charges, issued table checks and collected payments from customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
05/2016
High School DiplomaVan High Scool － City
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Van High Scool
Job Titles Held:
- Store Manager
- Certified Tanning Consultant
- First Assistant Manager
- Server
Degrees
- High School Diploma
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