Store Manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Quality focused store manager adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver.

Reliable and friendly store manager adept at learning and mastering new concepts and skills. Passionate about helping customers and creating satisfying shopping experiences.

  • Cash handling accuracy
  • Retail loss prevention
  • Relationship selling
  • Dispute mediation
08/2010 to 01/2019 Store Manager Brakes Plus | Aurora, CO,
  • Hired, trained and managed team of 8-12 associates, including evaluating performance and enforcing disciplinary actions.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Updated store pricing, signage and merchandising.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Created attractive store displays to generate customer interest and boost sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained 8-12 employees in inventory practices, POS systems and product knowledge, contributing to increase in customer satisfaction ratings.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Maintained daily record of all transactions.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Oversaw inventory management to minimize waste.
  • Supported management in exceeding customer service and quality standards.
  • Participated in store and district store manager meetings on twice a year basis.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
  • Conducted yearly performance reviews to organize training and development for staff.
  • Addressed customer inquiries and resolved complaints.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Enforced adherence to policies, standards and security protocols.
  • Oversaw all store operations while generating up to $20,000 in monthly sales.
  • Coordinated sales reports, reconciled accounts and made bank deposits.
  • Implemented succession planning by training and developing 6 associates into leadership positions.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Contributed to merchandising ideas at team sales meetings.
  • Collaborated with Assistant manager and District manager to recruit and develop personnel and cultivate top performance.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Trained all new assistant managers and associates on store security, monetary procedures and customer service expectations.
  • Trained 8-12 person staff to deliver outstanding customer service and assistance.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Counted cash drawers and made bank deposits.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Conducted yearly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
04/2009 to 06/2010 Customer Service Manager Champion Windows | Greensboro, NC,
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Helped customers work within established systems to achieve desired results and maintain company loyalty.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
09/2004 to 04/2009 Sales Associate Crave Delivery | Boise, ID,
  • Resolved customer complaints with advanced diagnostic tools.
  • Worked both independently and with crews to interpret electrical malfunctions and make repairs quickly to minimize downtime for customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
Education and Training
Expected in 06/1999 High School Diploma | Cochranton High School, Cochranton, PA GPA:

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Resume Overview

School Attended

  • Cochranton High School

Job Titles Held:

  • Store Manager
  • Customer Service Manager
  • Sales Associate


  • High School Diploma

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