Store Manager Resume Example Publix Super Markets

STORE MANAGER

Summary

Dynamic Store Manager with 15 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Dependable in assisting various office staff and customers with eagerness and attentiveness.

Skills

Client relations and retention
Conflict resolution techniques
Talent development
Training and coaching
Team management

Schedule coordination
Skilled multi-tasker
Deadline-oriented
Focused on customer satisfaction

Experience

Customer Service Manager
Dothan, ALPublix Super Markets/Sep 2010 to Feb 2014

Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Maintained revenue streams by exhausting every option before offering refunds.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
Helped customers work within established systems to achieve desired results and maintain company loyalty.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed day-to-day operations, including supervision and assignment delegation for 60-member team.
Interviewed, hired and trained new quality-focused customer service representatives.
Answered customer requests with friendly, knowledgeable service and support.

Assistant Store Manager
Dothan, ALPublix Super Markets/Feb 2014 to Nov 2016

Promoted and supported strong relationships with local community organizations in surrounding area.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Mentored team on effective upselling and cross-selling techniques.
Coached and developed store associates through formal and informal interactions.
Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Assessed, optimized and elevated operations to target current and expected demands.
Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Processed credit and debit card payments and returned proper change for cash purchases.

Store Manager
Dothan, ALPublix Super Markets/Nov 2016 to Current

Coached and mentored associates to achieve numerous employee promotions.
Supervised and trained team of 160 associates within the bakery, customer service, deli, meat, produce, and grocery departments while improving store sales by 12%.
Trained all new assistant managers and department managers on store security, monetary procedures and customer service expectations.
Supervised and led 7 department managers while overseeing performance and productivity of 160 employees.
Resolved customer problems by investigating issues, answering questions and building rapport.
Built loyal customer base by delivering excellent service and stocking in-demand products, including specialty dietary items such as gluten free items and holiday specialty items.
Addressed customer inquiries and resolved complaints.
Delivered excellent customer service by greeting and assisting each customer.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Oversaw inventory tracking, management and physical inventory counts.
Processed shipments and maintained stock shelf organization.

Education and Training

Bachelor of Science: Early Childhood EducationRasmussen College - OcalaApr 2019Ocala, Fl

Summa cum laude graduate

Associate of Science: Early Childhood EducationRasmussen College - OcalaSep 2016Ocala, Fl

High School DiplomaNorth Marion High SchoolMay 2001Citra, FL

Additional Information

United Way Board Member from January 2017 - current.

CPR/AED Certified by the American Red Cross - expires 2022

March of Dimes Executive Board Member - 2011 - 2013

ServSafe Certified - expires 2024

Resume Overview

Companies Worked For:

Publix Super Markets

School Attended

Rasmussen College - Ocala
North Marion High School

Job Titles Held:

Customer Service Manager
Assistant Store Manager
Store Manager

Degrees

Bachelor of Science : Early Childhood Education
Associate of Science : Early Childhood Education
High School Diploma

Store Manager Resume Example

Resume Score: 80%

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