Store Manager adept at communicating company mission and directives. Clearly explains reasons behind store policies and procedures to foster employee compliance.
Focused retail store management professional versed in all aspects of running convenience store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.
Focused Manager with over 4 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Skills
great customer service great customer service
Store opening and closing procedures
Store operations oversight
Employee training
Accurate cash handling
Reliable
Customer service
Risk management
Team-oriented
Education and Training
Swift Cdl TrainingLewiston, IDExpected in 02/2010 – –:Commercial Drivers License - GPA:
Nacional TransportationSpokane, WAExpected in 11/2002 – –:ZipTripCdlCommercial Diversion License - GPA:
Spokane Community CollegeSpokane, WAExpected in – –:Business Management - GPA:
Experience
Carlie C's Iga - Store Manager Four Oaks, NC, 07/2013 - Current
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Wrote order supply requests to replenish merchandise and submitted to distributer for sign-off.
Assessed, optimized and elevated operations to target current and expected demands.
Supervised and trained team of 5 customer service associates while improving store sales by 10-20% over projection
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Prioritized sanitation, safety and health standards in work areas.
Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Completed series of training sessions to advance from Assistant Manager to Store Manager.
Oversaw inventory tracking, management and physical inventory counts.
Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
Delivered excellent customer service by greeting and assisting each customer.
Counted cash drawers and made bank deposits.
Enforced adherence to policies, standards and security protocols.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Assumed positions of associate and assistant manager before promotion to store manager.
Maintained daily record of all transactions.
Oversaw inventory management to minimize waste.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Addressed customer inquiries and resolved complaints.
Kept accounts current and funds deposited to keep on-site cash low.
Updated store pricing, signage and merchandising based on current promotions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Oversaw company merger to drive seamless transition and integration of operations.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Mitigated regulatory risks by coordinating audits to comply with protocols.
Leveraged ERP software to coordinate and enhance inventory delivery.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
Worked closely with [Job title] to formulate and build store brand and strategy.
Increased profits [Number]% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
Reduced cost by [Number]% by negotiating with vendors and suppliers for better prices.
Handled proof-of-concept requirements to meet strategic objectives.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
Rotated inventory from oldest to newest to maintain fresh stock.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Oversaw all store operations while generating $[Amount] in monthly sales.
Diminished total loss by [Number]% by implementing effective operational improvements.
Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Corrected operational discrepancies by developing and executing process improvements.
Translated marketing information into strategic plans for establishment.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Managed inventory tracking and physical inventory counts to minimize loss.
Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
Coached and empowered employees by creating and sharing motivational vision plans.
Trained employees on store security, monetary procedures and customer service expectations.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Balanced sales, reconciled cash and made bank deposits to facilitate
Created training manuals targeted at resolving simple and difficult customer issues.
Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
Automated contact management system to maintain efficient client organization.
Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
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