(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Store Manager adept at communicating company mission and directives. Clearly explains reasons behind store policies and procedures to foster employee compliance.

Focused retail store management professional versed in all aspects of running convenience store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities.

Focused Manager with over 4 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.


great customer service great customer service

  • Store opening and closing procedures
  • Store operations oversight
  • Employee training
  • Accurate cash handling
  • Reliable
  • Customer service
  • Risk management
  • Team-oriented
Education and Training
Swift Cdl Training Lewiston, ID Expected in 02/2010 : Commercial Drivers License - GPA :
Nacional Transportation Spokane, WA Expected in 11/2002 : ZipTripCdlCommercial Diversion License - GPA :
Spokane Community College Spokane, WA Expected in : Business Management - GPA :
Carlie C's Iga - Store Manager
Four Oaks, NC, 07/2013 - Current
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Wrote order supply requests to replenish merchandise and submitted to distributer for sign-off.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Supervised and trained team of 5 customer service associates while improving store sales by 10-20% over projection
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Prioritized sanitation, safety and health standards in work areas.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Arranged inventory in rotation from oldest to newest, moving aging items to customers first to maintain fresh stock.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Counted cash drawers and made bank deposits.
  • Enforced adherence to policies, standards and security protocols.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Maintained daily record of all transactions.
  • Oversaw inventory management to minimize waste.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Addressed customer inquiries and resolved complaints.
  • Kept accounts current and funds deposited to keep on-site cash low.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Mitigated regulatory risks by coordinating audits to comply with protocols.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Hired, trained, evaluated performance and enforced disciplinary actions for [Number] associates.
  • Worked closely with [Job title] to formulate and build store brand and strategy.
  • Increased profits [Number]% by restructuring store layouts to enable efficient inventory management and performing financial planning and sales metric analysis.
  • Reduced cost by [Number]% by negotiating with vendors and suppliers for better prices.
  • Handled proof-of-concept requirements to meet strategic objectives.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw all store operations while generating $[Amount] in monthly sales.
  • Diminished total loss by [Number]% by implementing effective operational improvements.
  • Reduced process lags by effectively managing [Number] employees for productivity, efficiency and improvement.
  • Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Translated marketing information into strategic plans for establishment.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Conducted evaluations of hardware and software solutions to develop estimates, negotiate contracts and make effective selections.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Achieved sales quota of $[Amount] by incorporating social media and brand marketing.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Drove quality customer experiences by leading retention strategy development and conflict resolution to improve overall support delivery.
  • Automated contact management system to maintain efficient client organization.
  • Organized and managed sales center hiring, training and employee scheduling to maximize productivity.
Raymour & Flanigan Furniture - Recycling Associate
Greece, NY, 07/2012 - 06/2013
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
Wendy's - Shift Manager
Collegeville, PA, 11/2010 - 06/2012
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Ran daily reports to assess performance and make proactive adjustments.
  • Cross-trained in every store role to maximize operational knowledge.
  • Increased overall team efficiency and productivity.
  • Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
  • Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Trained and supervised staff members.
  • Mentored and supported new employees to maximize team performance.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Drove profit increases by leveraging market knowledge and natural leadership talents.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Streamlined efficiency, reduced labor hours and boosted profitability to optimize overall productivity.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
Pitney Bowes - CDL Truck Driver
Reading, PA, 08/2009 - 10/2010
  • Coordinated shipping papers, customer documents and daily logs to maintain accurate records.
  • Loaded and unloaded freight, paying special attention to fragile items and carefully security every load for optimal protection and balance.
  • Kept vehicles in good operating condition with thorough inspections and basic maintenance.
  • Planned routes using personal knowledge and GPS mapping software to optimize strategies.

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School Attended

  • Swift Cdl Training
  • Nacional Transportation
  • Spokane Community College

Job Titles Held:

  • Store Manager
  • Recycling Associate
  • Shift Manager
  • CDL Truck Driver


  • Some College (No Degree)

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