Store Manager Resume Example
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STORE MANAGER
Summary
Successful retail store management professional versed in all aspects of running a retail store, including opening and closing procedures, banking, merchandising and recruiting. Able to keep operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building abilities. Quality focused and adept at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of 10 years of success.
Skills
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Experience
Store Manager|Carrier Enterprise - Laurel , MD|07/2010 - 12/2019
- Managed store appearance, including merchandising and creating attractive windows and displays to generate customer interest and boost sales.
- Built loyal customer base by delivering excellent customer service. Consistently ranked number one in district in customer loyalty programs.
- Provided direction and instruction to associates on variety of tasks, including: opening and closing procedures, delivering excellent customer service, markdowns, processing shipment, and visual merchandising.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Fostered healthy, positive team environments to promote collaboration and boost productivity. Worked on district committee to foster collaboration among 12 stores in district.
- Oversaw all store operations while generating up to $1.1 in annual sales.
- Conducted weekly touch bases with each associate and conducted performance reviews to organize training and development for staff.
- Analyzed marketing information and translated into strategic plans for establishment. Number one in district for outreach and networking.
- Diminished total loss/ shrink from 3.5% to 0.04% by implementing effective operational improvements.
- Trained 10-person staff to deliver outstanding customer service and assistance. Consistently number one in district in customer experience survey.
- Delegated work to employees based on shift requirements, individual strengths and unique training. Every associate was cross trained in all aspects of the business creating a seamless transition between shifts.
President, Co-Founder|Hopeful Tomorrow - City , STATE|07/2008 - 08/2012
- Negotiated key initial contracts and established plans to formalize structure and support growth.
- Cultivated and maintained strong industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Formulated and launched marketing and promotional campaigns to maximize profits.
- Worked with over 300 schools nationwide to provide scholarships to disadvantaged and at risk children to participate in arts and culture classes.
- Oversaw strategic business decision-making to develop, enhance and enforce business mission.
- Promoted professional development, social and networking events and outreach.
Scholarship Director/ Grant Writer|Project Action Foundation - City , STATE|09/2005 - 05/2008
- Provided excellent service when conducting phone interviews for scholarship recipients.
- Processed all scholarship applications, creating hard copy and digital files and maintained data bases.
- Provided new streams of scholarship funds through grant writing.
Coordinator Family Resource and Youth Services |Warren County Board Of Education - City , STATE|07/1992 - 07/2000
- Coordinated and directed all functions of the Family Resource/Youth Services Center and maximized services to the identified population to be served.
- Assessed families to determine needs to be addressed by FRYSC and assisted in assessing available federal and state support.
- Established and maintained positive working relationships with all federal, state, and community agencies/businesses offering available and usable services.
- Served as a liaison between and among all agencies serving individuals and families.
- Met and conferred regularly with Center's Advisory Council.
- Coordinated and directed all paid and volunteer staff.
- Maintained all records and reports.
- Researched and completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.
- Administered all grant funds in accordance with Board of Education policy and procedures.
Education and Training
Bowling Green High School||City, State|05/1977High School Diploma
Western Kentucky University|City, StateBusiness Administration
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Resume Overview
School Attended
- Bowling Green High School
- Western Kentucky University
Job Titles Held:
- Store Manager
- President, Co-Founder
- Scholarship Director/ Grant Writer
- Coordinator Family Resource and Youth Services
Degrees
- High School Diploma
Business Administration
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