Store Manager equipped with practical experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Organized and effective at providing exceptional customer service.
Excellent customer service skills
Staff training and development
Opening and closing procedures
Store Manager, 08/2013
to Current GNC – Middle River,
Promoted from Sales Associate to Store Manager within 2 months.
Manage employee scheduling and payroll weekly.
Count cash drawers and make bank deposits.
Assign employees to specific duties to best meet the needs of the store daily.
Examine merchandise to verify that it is correctly priced and displayed.
Report to the district manager regarding all store and staff issues.
Generate repeat business through exceptional customer service.
Sales Associate, 06/2013
to 08/2013 GNC – White Marsh,
Practiced management operations in preparation for Store Manager promotion.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Contributed to team success by exceeding team sales goals by 5%.
Recommended merchandise to customers based on their needs and preferences.
Built relationships with customers to increase likelihood of repeat business.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Assistant Manager, 02/2012
to 08/2013 The Shoe Department – White Marsh,
Maintained records of store's daily sales, inventory and expenses, as well as made nightly bank deposits.
Produced $2,500-$5,000 in commissioned revenue weekly.
Directed and supervised employees engaged in sales and inventory-taking.
Successfully managed the activities of 18 team members in multiple locations.
Recruited, managed and mentored new sales associates regularly.
Resolved customer questions, issues and complaints immediately.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.
to 07/2011 Definir Clothing – Flossmoor,
Managed inventory, and sourced manufacturing companies monthly.
Designed garments quarterly.
Guided several teams of investors, models, and show organizers.
Created and implemented marketing and advertising strategies, via social media.
Bachelor of Arts: Communication,
May 2011 University of Illinois - Champaign,