Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Overview
Leader who creates strategic alliances with organization partners to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Drives profitable sales and service metrics and is consistently raising the bar.
Skill Highlights
Results-oriented
Client-focused
Training and Development
Operations Management
Reports generation and analysis
Financial records and processing
Core Accomplishments
Awarded Regional Merchandiser of the Year within Women's Specialized Division in 2012 by our VP.
Recognized for having the #1 increase in Accessories, Trend Acc, Sunglasses , and At Home in the Nation in 2012.
Interviewed over 30+ people and successfully pClaireted 45 employees into higher assignments and responsibilities.
Parterned successfully with National Vendors (Alexis Bittar, John Hardy, Ippolita, Pandora) to drive in store sales, contests, markdowns, and customer satisfaction.
PClaireted to Store Manager after 8 months in an Assistant Buyer of Bridge Jewelry in Seattle, WA.
Professional Experience
07/2013 to CurrentStore ManagerCarrier Enterprise | Tulsa, OK,
Meet or exceed sales, expense and productivity targets
Lead the business of selling by directing the education and expectation of the Department Managers to be effective at teaching the selling process.
Addressed customer inquiries and resolved complaints, Design and implemented customer satisfaction metrics.
Determined staff pClairetions and demotions, and terminated employees when necessary.
Worked closely with the district manager to formulate and build the store brand, nurture positive relationships with communities that support the store
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Lead best practices in presentation and store processes
Provide a positive work environment that supports outstanding customer service
Drive change and adapt to new tools and technology to optimize the business
Develop salespeople, assistants and department managers to become pClairetable outside the store and/or the region
Collaborate with district and regional merchant teams to achieve results
Take ownership of improving the customer experience in the store
Managing 70-85+ employees, inclusive of 8 Selling Managers, and 3 Support Managers
2013 to 07/2013National Multi-Channel Assistant Buyer- Bridge JewelryNordstrom Inc. | City, STATE,
Develop an understanding of the needs, wants and expectations of the customer
Build an understanding of the market and competitors in their category
Establish a clear understanding of the seasonal merchandise strategy
Partner with assistant buy planners on market preparation
Contribute to negotiations of exclusive offerings, terms, pricing, vendor funded markdowns, return-to-vendor agreements, drop-ship programs, co-op, etc.
Function as liaison to online and/or stores as assigned; including effective communication of the selling agenda
Contribute to inventory management in season; including driving markdowns and exit strategy
Be a student of the business regarding effective analysis and decision making to improve department performance
Collaborate with, and respond with a sense of urgency to regional merchandisers regarding customer needs
Partner with assistant buy planners to improve the depth and precision of location-level inventory content
Participate in business reviews to develop greater understanding of how specific actions impact overall department results
Partner with vendors to plan and execute Trunk Shows, Personal Appearances and events throughout the nation.
Order signage to drive sales in stores for all catalog presentations, events, and guest appearances.
Partner with Direct Asst. Buyer and Buyer to present and partner with Marketing on product in upcoming catalog distribution.
Collect negotiated funds from vendors with regards to catalog presentation/placement and markdown agreements.
01/2012 to 2013Regional Merchandise Manager- Acc, Trend Acc, Sunglasses, At HomeNordstrom Inc. | City, STATE,
Develop an expertise of the needs, wants, and expectations of the customer.
Teach division specific selling skills to department managers and sales team
Coach department managers on teaching directive selling
Analyzed marketing information and translated it into strategic plans.
Execute "What we stand for" by teaching and ensuring implementing of department specific presentation standards
Create effective partnerships with Regional and Store Managers to communicate divisional product strategy
Communicate to buyers and NMM/PM as the "voice" from the floor and the eyes of the competition
Improve product mix by store by communicating material, actionable and timely information to the merchandising team
Develop a bench of future leaders to fill department manager roles
Successfully pClaireted 14 managers to higher positions within the company.
Increased sales by 15% in one year and had the #1 increase in the company for all departments.
Recognized for Regional Merchandiser of the Year in Division for 2012 by our VP.
Education
Expected in 2008Bachelor of Arts | PsychologyCalifornia State University, Northridge, CAGPA: Psychology- Emphasiss on Human Behavior and Sociology
Expected in 2008Minor | SociologyCalifornia State University, Northridge, CAGPA: Sociology- Emphasis on Criminal Justice
Skills
Decision making, driving sales and service metrics, inventory management, managing employees and leadership team, marketing sales, implementing merchandising strategy, working on vendor negotiations, store sales and processes, elevating customer experience, formulating and excuting strategy and company processes, teaching and developing, recruiting and hiring.
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School Attended
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Job Titles Held:
Store Manager
National Multi-Channel Assistant Buyer- Bridge Jewelry
Regional Merchandise Manager- Acc, Trend Acc, Sunglasses, At Home
