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Store Manager Resume Example

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STORE MANAGER
Professional Overview

Leader who creates strategic alliances with organization partners to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Drives profitable sales and service metrics and is consistently raising the bar.

Skill Highlights
  • Results-oriented
  • Client-focused
  • Training and Development
  • Operations Management
  • Reports generation and analysis
  • Financial records and processing

Core Accomplishments
  • Awarded Regional Merchandiser of the Year within Women's Specialized Division in 2012 by our VP.
  • Recognized for having the #1 increase in Accessories, Trend Acc, Sunglasses , and At Home in the Nation in 2012.
  • Interviewed over 30+ people and successfully promoted 45 employees into higher assignments and responsibilities.
  • Parterned successfully with National Vendors (Alexis Bittar, John Hardy, Ippolita, Pandora) to drive in store sales, contests, markdowns, and customer satisfaction.
  • Promoted to Store Manager after 8 months in an Assistant Buyer of Bridge Jewelry in Seattle, WA.
Professional Experience
Nordstrom RACKAugust 2013 to CurrentStore Manager
San Francisco, CA
  • Meet or exceed sales, expense and productivity targets
  • Lead the business of selling by directing the education and expectation of the Department Managers to be effective at teaching the selling process.
  • Addressed customer inquiries and resolved complaints, Design and implemented customer satisfaction metrics.
  • Determined staff promotions and demotions, and terminated employees when necessary.
  • Worked closely with the district manager to formulate and build the store brand, nurture positive relationships with communities that support the store
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Lead best practices in presentation and store processes
  • Provide a positive work environment that supports outstanding customer service
  • Drive change and adapt to new tools and technology to optimize the business
  • Develop salespeople, assistants and department managers to become promotable outside the store and/or the region
  • Collaborate with district and regional merchant teams to achieve results
  • Take ownership of improving the customer experience in the store
  • Managing 70-85+ employees, inclusive of 8 Selling Managers, and 3 Support Managers
Nordstrom Inc.January 2013 to August 2013National Multi-Channel Assistant Buyer- Bridge Jewelry
Seattle, WA
  • Develop an understanding of the needs, wants and expectations of the customer
  • Build an understanding of the market and competitors in their category
  • Establish a clear understanding of the seasonal merchandise strategy
  • Partner with assistant buy planners on market preparation
  • Contribute to negotiations of exclusive offerings, terms, pricing, vendor funded markdowns, return-to-vendor agreements, drop-ship programs, co-op, etc.
  • Function as liaison to online and/or stores as assigned; including effective communication of the selling agenda
  • Contribute to inventory management in season; including driving markdowns and exit strategy
  • Be a student of the business regarding effective analysis and decision making to improve department performance
  • Collaborate with, and respond with a sense of urgency to regional merchandisers regarding customer needs
  • Partner with assistant buy planners to improve the depth and precision of location-level inventory content
  • Participate in business reviews to develop greater understanding of how specific actions impact overall department results
  • Partner with vendors to plan and execute Trunk Shows, Personal Appearances and events throughout the nation.
  • Order signage to drive sales in stores for all catalog presentations, events, and guest appearances.
  • Partner with Direct Asst. Buyer and Buyer to present and partner with Marketing on product in upcoming catalog distribution.
  • Collect negotiated funds from vendors with regards to catalog presentation/placement and markdown agreements.
Nordstrom Inc.February 2012 to January 2013Regional Merchandise Manager- Acc, Trend Acc, Sunglasses, At Home
Northern CA/ Hawaii, CA
  • Develop an expertise of the needs, wants, and expectations of the customer.
  • Teach division specific selling skills to department managers and sales team
  • Coach department managers on teaching directive selling
  • Analyzed marketing information and translated it into strategic plans.
  • Execute "What we stand for" by teaching and ensuring implementing of department specific presentation standards
  • Create effective partnerships with Regional and Store Managers to communicate divisional product strategy
  • Communicate to buyers and NMM/PM as the "voice" from the floor and the eyes of the competition
  • Improve product mix by store by communicating material, actionable and timely information to the merchandising team
  • Develop a bench of future leaders to fill department manager roles
  • Successfully promoted 14 managers to higher positions within the company.  
  • Increased sales by 15% in one year and had the #1 increase in the company for all departments.
  • Recognized for Regional Merchandiser of the Year in Division for 2012 by our VP.
Education
California State University2008Bachelor of Arts: PsychologyNorthridge, CA, USAPsychology- Emphasiss on Human Behavior and Sociology
California State University2008Minor: SociologyNorthridge, CA, USASociology- Emphasis on Criminal Justice
Skills
Decision making, driving sales and service metrics, inventory management, managing employees and leadership team, marketing sales, implementing merchandising strategy, working on vendor negotiations, store sales and processes, elevating customer experience, formulating and excuting strategy and company processes, teaching and developing, recruiting and hiring.
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Resume Overview

Companies Worked For:

  • Nordstrom RACK
  • Nordstrom Inc.

School Attended

  • California State University

Job Titles Held:

  • Store Manager
  • National Multi-Channel Assistant Buyer- Bridge Jewelry
  • Regional Merchandise Manager- Acc, Trend Acc, Sunglasses, At Home

Degrees

  • Bachelor of Arts : Psychology
    Minor : Sociology

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