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store manager resume example with 6+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions.

Skills
  • Relationship building and management
  • Order management
  • Team leadership and coaching
  • Maximizing Profitability
  • Goals and Performance
  • Database Management
  • Excellent customer service skills
  • Sales expertise
  • Systems and software programs
  • POS systems
  • Merchandising
  • Operations
  • Spanish
Work History
Store Manager, 10/2015 - Current
Goodwill Of North Georgia Alpharetta, GA,
  • Created work schedules according to sales volume and number of employees.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
  • Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
  • Trained and developed new associates on POS system and key sales tactics, which improved process flows.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant Manager, 07/2017 - 11/2019
Columbia Sportswear Company Silverthorne, CO,
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Coached team on effective upselling and cross-selling methods.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Monitored employee performance and developed improvement plans.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Met or exceeded monthly sales goals as team
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Sales Associate, 10/2015 - 07/2017
Intralinks New York, NY,
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Maintained records related to sales, returns and inventory availability.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Educated customers on promotions to enhance sales.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Waitress, 04/2015 - 04/2017
Healthcare Services Group Sylmar, CA,
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Delivered services of exceptional quality to increase customer satisfaction.
Education
GED: , Expected in 06/2017
-
North Gaston High School - Dallas, NC
GPA:
Status -
Certifications

2018-2019

TOP ASSISTANT MANAGER YTD DOLLAR GAIN LEAGUE 556

+221,360

TOP ASSISTANT MANAGER CONVERSION IMPROVEMENT

2.6%

2019-2020

TOPS STORE MANAGER YTD DOLLAR GAIN LEAGUE 556

+350,000

STORE MANAGER YTD CONVERSION IMPROVEMENT

3.8%

,

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Resume Overview

School Attended

  • North Gaston High School

Job Titles Held:

  • Store Manager
  • Assistant Manager
  • Sales Associate
  • Waitress

Degrees

  • GED

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