store manager resume example with 11+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Summary
Forward-thinking individual with the ability to multi-task in high pressure situations.
Skills
|
|
Experience
Store Manager, 07/2020 - Current
Mejuri – Austin, TX
Mejuri – Austin, TX
- Conduct store inventory
- Ordering supplies as needed
- Employee Scheduling
- Daily prep
- Manage a team of 8 employees
- Work hand in hand with corporate to ensure store policies were being upheld
- Complete monthly trainings as needed
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Food and Beverage Manager, 12/2017 - 07/2020
Omni Hotels – Bretton Woods, NH
Omni Hotels – Bretton Woods, NH
- Managed 18 employees during a 24/7 operation
- Baked all bakery items (donuts, croissants, bagels)
- Order store supplies
- Ensure customer satisfaction
- Keep up with Bally’s policies
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Oversaw [Type] food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Delegated work to staff, setting priorities and goals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved problems or concerns to satisfaction of involved parties.
- Explained goals and expectations required of trainees.
Deli Clerk, 12/2015 - 01/2017
Bristol Farms – Irvine, CA
Bristol Farms – Irvine, CA
- Slice deli meats and cheese
- Assist customers
- Documented and entered special orders for event catering and party trays.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Offered samples to promote and upsell specials.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Responded to customer questions regarding product availability.
- Informed customers of deli specials to increase profits.
Short order cook, 04/2010 - 12/2016
Getgo – Westerville, OH
Getgo – Westerville, OH
- Cook food as ordered
- Sliced meats and cheeses
- Helped cashiers
- Set up and performed initial prep work for soups, sauces and salads.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Utilized first in, first out method to cycle through stock and keep food fresher.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Portioned out food to specifications to prevent waste.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Safely operated ovens, grills and other kitchen equipment to minimize accidents.
- Set up work stations prior to restaurant opening to improve speed during busy periods.
- Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
Education and Training
GED: , Expected in 01/1987
Polk County Schools - Haines City, FL
Polk County Schools - Haines City, FL
Additional Information
- AWARDS: , Role Model Supervisor at Bally’s - 2019 2
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Polk County Schools
Job Titles Held:
- Store Manager
- Food and Beverage Manager
- Deli Clerk
- Short order cook
Degrees
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()