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store manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Customer-oriented Store Manager offering over 21 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Quality focused and skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Commercial market knowledge
  • Employee training
  • Sales professional
  • Retail inventory management
  • Team-oriented
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Staff training and development
  • Accurate cash handling
  • Reliable
  • Outstanding communication skills
  • Store operations oversight
  • Profit and loss accountability
  • Employee development
  • Recruiting and hiring
Experience
Store Manager, 08/2001 to Current
Trek Bicycle CorpBoise, ID,
  • Delivered excellent customer service and adhered to AutoZone practices to maximize sales and minimize shrinkage.
  • Trained and mentored autozoners to teach daily tasks and procedures.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Strengthened work flow productivity by hiring, managing and developing autozoners to move to the next level. Increased retention by promoting our culture and effective coaching and training practices.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving by living the pledge everyday.
  • Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud. We have consistently been under the company shrink goals.
  • Drove commercial sales of company products and services by meeting with customers using strategic and organized approach.
  • Conducted commercial site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
  • Created and maintained sales environment through our culture to support business objectives and grow sales.
Parts Counter Person, 07/1997 to 08/2001
KoonsFalls Church, VA,
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Opened crates to replenish stocked items in proper aisles.
  • Assisted parts manager with cycle counting for inventory control.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Stayed up to date on factory announcements and recalls.
Automotive Technician, 09/1994 to 07/1997
Safelite AutoglassFreeport, NY,
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Conducted test drives before and after repair services.
  • Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
  • Kept detailed records of repairs, labor involved and parts used.
  • Removed old oil, replace filters and added correct amount of oil.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
  • Monitored shop equipment to maintain safe working condition.
  • Maintained certifications and completed training on systems and components.
  • Conducted routine servicing on fuel, electrical and cooling systems.
  • Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
Education and Training
Chevrolet Certified Technician (cct): Automotive Mechanics, Expected in 08/1997 to Northeast State Technical College - Blountville, TN,
GPA:
Master Tech Certified: Automotive Mechanics, Expected in 08/1997 to Chrysler Training Center - Charlotte, NC,
GPA:
ASE Certified P2 Parts, Air Conditioning, Electrical And Electrical Systems And Brakes.: Automotive Mechanics, Expected in 08/1997 to Automotive Service Excellence (ASE) - Charlotte, NC,
GPA:
Accomplishments
  • J.R. Hyde SR. award 2010
  • Doc Crain award 2016
  • J.R. Hyde JR. award 2022
Activities and Honors
  • President of NATEF (National Automotive Technician And Education Foundation) for Ashe County High School Automotive Vocational Program since 2010.
  • Member Ashe County Wildlife Club
  • Member Heritage Iron Car Club

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Resume Overview

School Attended

  • Northeast State Technical College
  • Chrysler Training Center
  • Automotive Service Excellence (ASE)

Job Titles Held:

  • Store Manager
  • Parts Counter Person
  • Automotive Technician

Degrees

  • Chevrolet Certified Technician (cct)
  • Master Tech Certified
  • ASE Certified P2 Parts, Air Conditioning, Electrical And Electrical Systems And Brakes.

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