store manager resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
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Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Skills
Inventory Management
Pricing Strategies
Store Operations Oversight
Documentation and Reporting
Verbal and Written Communication
Cash Management
Resource Allocation
Customer Service
Staff Supervision
Store Opening and Closing
Experience
Store Manager, 06/2022 - Current Starbucks – Grosse Pointe, MI,
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Trained and mentored associates to teach daily tasks and procedures.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Managed inventory tracking and physical inventory counts to minimize loss.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Evaluated store performance and incorporated feedback to implement improvement plans.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Established store tactics and strategies to achieve operational performance and sales goals.
Dog Daycare Attendant, 11/2018 - 05/2019 Metro Animals And Happy K9 – Plano, TX,
Cared for pets during owners' absences.
Cleaned and maintained kennels, holding areas and surgical rooms.
Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
Delivered excellent service to pet owners to drive repeat business.
Followed precise feeding instructions and schedules for animals under care.
Assessed animals for injury and illness.
Played with dogs and cats to maintain socialization and reduce stress.
Maintained clean and orderly play yards, kennels and cages.
Fed and watered animals in care, following special diets and regular medication administration schedules.
Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
Administered medications to animals.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hostess, 05/2017 - 10/2018 Firstservice Residential – Port Aransas, TX,
Greeted guests and gathered information to seat groups or place on waitlist.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Monitored dining area to assess server capacity and estimate wait times.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Answered phones promptly to record and confirm reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Greeted customers, answered questions and recommended specials to increase profits.
Communicated with servers about new tables, changes in food availability and customer comments.
Answered telephone to provide dining information and take reservations.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Built positive relationships with other front-of-house and kitchen staff.
Resolved customer service and food-related issues to maintain guest satisfaction.
Stayed attentive to server availability and table turnover to quickly seat guests.
Developed long-term relationships with customers to increase opportunities for repeat business.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Greeted incoming guests to escort to assigned dining area and present menus.
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