store manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Ambitious and motivated individual with 10+ years of management experience within both the retail and food service industries. Over the past 6 years ran the day to day operations of a 24 hour high volume C-Store, managed a staff of up to 14+ individuals while using skills to provide excellent customer service as well as drive sales.

  • Time management
  • Multi-tasking
  • Attention to detail
  • Supervision and training
  • Schedule management
  • Payroll management
  • Profit and loss accountability
  • Program implementation
  • inventory management
  • Project management
  • Outstanding verbal and written communication skills
  • Merchandising
  • Client and vendor relations
  • Daily reconciling of cash and other controllables
  • Filing
  • Problem and conflict resolution
12/2010 to Current
Store Manager Solstice Sunglasses Santa Barbara, CA,
  • Delivered excellent customer service and adhered to standard practices to maximize profit
  • Used organization and attention to detail to manage inventory, file invoices and credit requests to minimize loss.
  • Recognized for near perfect shrink during quarterly audits and received a perfect score each time for PDI Readiness which was based on the organization of merchandise throughout the store as well as for accurate data entry, the processing of daily invoices as well as credits requested through the back office computer system.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Hired, trained and mentored associates in learning daily tasks and procedures while creating a positive work environment
  • Used attention to detail to create a weekly schedule of a staff of up to 14 individuals verifying proper floor coverage within a weekly budget.
  • Oversaw storewide merchandising to maintain aesthetically pleasing layout while also increasing sales and operational excellence.
  • Evaluated daily store performance and incorporated daily problems solving when necessary to implement improvement plans.
  • Used time management and ability to multitask in order to meet daily order deadlines on the back office computer system while continuing to deliver on customer service, handle vendor check-ins as well as complete problem resolutions when needed.
10/2007 to 10/2010
Personal Support Specialist Williams-Sonoma, Inc. Paramus, NJ,
  • Provided companionship, personal care and household management assistance to clients within private home settings.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
09/1997 to 10/2007
Shift Supervisor/Pharmacy Technician Rite Aid Pharmacy City, STATE,
  • Created new customer profiles and updated demographics, allergies within the pharmacy computer system.
  • Entered new prescriptions into computer system Refilled medications with existing prescriptions already in the system and verified insurance benefits.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Performed daily reconciliation of drawers and created deposits to be taken to the bank
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Monitored security and enforced loss prevention strategies during shift.
  • Coordinated shift workers for inventory receiving and restocking.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders in the computer under supervision of pharmacist.
  • Transmitted claims to insurance companies for payment with the pharmacy computer system and explained benefit coverage to patients when needed.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
05/2003 to 08/2005
Sales Associate LL Bean City, STATE,
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Used computer system to assist customers in locating and selecting items and processed orders for delivery if needed
Education and Training
Expected in 06/1998 to to
High School Diploma:
Freeport High School - Freeport, ME
Expected in to to
Bachelor of Arts: American And English Literature
University of Maine At Farmington - Farmington, ME

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Resume Overview

School Attended

  • Freeport High School
  • University of Maine At Farmington

Job Titles Held:

  • Store Manager
  • Personal Support Specialist
  • Shift Supervisor/Pharmacy Technician
  • Sales Associate


  • High School Diploma
  • Bachelor of Arts

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