LiveCareer-Resume

store manager resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Customer-focused Retail Manager with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Skills
  • Stocking and Receiving
  • Customer Needs Assessment
  • Merchandising Knowledge
  • Flexible Schedule
  • Store Opening and Closing
  • Relationship Selling
  • Problem-Solving
  • Time Management
  • Retail Loss Prevention
  • Customer Service
  • Product Recommendations
  • Teamwork and Collaboration
  • Cash Handling
  • Verbal and Written Communication
  • Sales Goals Attainment
  • Merchandising
  • Inventory Control Procedures
  • POS System Operation
  • Display Setup
  • Upselling Techniques
  • Cash Handling Accuracy
  • Verbal/Written Communication
  • Customer- and Service-Oriented
  • Strategic Planning
  • Sales Expertise
  • Key Account Generation
  • Team Player Mentality
  • B2B Sales and Customer Service
  • Listening Skills
  • Excellent Communication Skills
  • Retail Merchandising Expertise
  • Sales Development
  • Cash Register Operation
  • Written and Oral Communication Skills
  • Product Sales
  • Documentation and Recordkeeping
  • Negotiation Tactics
  • Friendly and Outgoing
  • Outgoing Personality
  • Energetic Self-Starter
  • Retail Store Operations
  • Money Transfer Systems
  • Money Handling
  • Reliable and Punctual
  • Inventory Management
  • Employee Supervision and Motivation
  • Shift Scheduling
  • Multitasking and Organization
  • Cash Management
  • Team Building and Leadership
  • Store Operations Oversight
  • Staff Supervision
  • Payroll Management
  • Store Merchandising
  • Documentation and Reporting
  • Recruiting and Hiring
  • Policies and Procedures
  • Pricing Strategies
  • Store Opening and Closing Procedures
  • Management Team Building
  • Goal Setting
  • Training Management
  • Problem Anticipation and Resolution
  • Business Leadership
  • Hiring and Onboarding
  • Finance and Accounting Oversight
  • Process Improvements
Experience
02/2019 to 01/2022 Store Manager Guitar Center, Inc. | Gainesville, FL,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
  • Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing, and developing top talent.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built customer relationships and provided superior customer service to boost sales.
  • Coordinated social media and brand marketing to boost store's image and increase sales.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
05/2015 to 07/2016 Supervisor Sp Plus Corporation | Baton Rouge, LA,
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Responded to customer questions regarding products, prices, and availability.
  • Identified needs of customers promptly and efficiently.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Delivered expert customer service to store patrons and assisted with locating desired items.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Displayed merchandise for upcoming sales in visually appealing way.
  • Instructed staff on procedures for handling difficult transactions.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
03/2014 to 11/2014 Associate Emergent Biosolutions | Lansing, MI,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Built trusting relationships with customers by making personal connections.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Answered customer questions, shared product knowledge and researched pricing and availability.
  • Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Suggested products and services to match customers' stated needs and preferences.
  • Listened to customers to understand needs and refer to optimal services.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
Education and Training
Expected in 05/2005 to to High School Diploma | Camden Fairview High School, Camden, AR GPA:
  • 3.4 GPA
  • Arkansas Scholar Recipient
  • Beta Club Member
  • Mu Alpha Theta Member
  • National Honors Society Member
  • All Region Band 6 years
  • Co captain of auxiliary line
  • Who’s who Inductee
  • Honor Roll 1 & 2 semesters
Expected in to to | Office Management Southern Arkansas University Tech, Camden, AR GPA:

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Resume Overview

School Attended

  • Camden Fairview High School
  • Southern Arkansas University Tech

Job Titles Held:

  • Store Manager
  • Supervisor
  • Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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