store manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Skills
Supervisor Skills Training
Workshops and Conferences
Recruiting and Hiring
Policies and Procedures
Human Resource Management
Budget Management
Logistics Database Management
Product Transportation
Analysis Skills
Network Administration
Team Building and Leadership
MS Office
Financial Oversight
Outbound Calling
Remote Access Call Center Software
Time Management
Transportation Coordination
Travel Date Coordination
Relationship Building
Team Building
Documentation and Reporting
Hiring and Training
Employee Coaching and Motivation
Troubleshooting and Diagnosing
Remote Desktop Services and Support
Remote Technical Assistance
Help Desk Support
Personnel Information Systems
Regulatory Compliance
Conflict Resolution
Exit Interviews and Processes
Health and Safety Programs
Employee Relations Oversight
Problem-Solving
Recruiting and Interviewing
Hiring and Firing
Forklift Certification
Microsoft SQL service
Perl and HTML ready
Network management
Telecommunication specialist
Experience
Store Manager, 12/2021 to Current Batteries Plus, Llc – Marlborough, MA,
Boosted team morale and overall revenue by creating sales contests.
Planned material and equipment needs to drive on-time delivery in concert with project schedule.
Aligned procedures and protocols with changing business demands.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Managed a $3M store by coordinating all supervisory responsibilities, including forecasting, inventory control, Kaizen events, community support, performance evaluations, process improvements, payroll, budgeting, promotion planning and maintenance.
Streamlined operations while administering all reporting and compliance procedures for site consisting of 6 managers and 15 total employees.
Maximized sales by effectively rolling out new incentive programs across regional stores.
Maintained inventory/shrink rating of less than .01%.
Promoted positive customer service experiences by promptly resolving conflicts.
Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
Store Manager/District Manager-in-Training, 07/2019 to 11/2021 Batteries Plus, Llc – Mesa, AZ,
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
Collaborated with District Manager to improve performance and grow sales.
Prepared locations for audits by analyzing marketing and inventory reports.
Strategized business operations, merchandising strategies and personnel moves.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Performed research to maintain knowledge of competition within district.
Drove district growth through program quality, sales initiatives and customer service.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Built talent pipeline according to core company values and role requirements.
Conducted exit interviews and new hire follow-ups to provide feedback to management.
Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
Built and maintained network of potential candidates through market research and relationship management.
Promoted company culture to establish company as employer of choice in local market.
Used social media as recruitment tool by posting content and responding to inquiries or comments.
Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
Planned and executed recruitment events to bring in area candidates.
Production Manager, 06/2017 to 06/2019 Sunbelt Rentals, Inc. – Sandston, VA,
Established and updated production schedules to meet changing demands.
Managed materials to meet production goals and specific customer demands.
Reviewed individual employee performance to correct issues and enhance productivity.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
Provided input for performance reviews and identified areas for additional improvement.
Oversaw inventory and physical counts and performed periodic cycle counts to verify outgoing orders.
Developed and implemented significant process improvements to enhance department quality and throughput.
Planned production operations while establishing priorities and sequences for manufacturing processes.
Reviewed key performance indicators and made necessary adjustments to increase production.
Supervised automation and digital platform use.
B2B over the phone sales. Closing sales and auctions.
Forklift certification
Coached and mentored employees to develop and enhance career skills.
Scheduled staff work assignments, rotations and overtime.
Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
Presented capital equipment justification for machine and technology upgrades.
Partnered with human resources on training compliance and performance progression methodologies.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Directed cost reduction and process improvements to boost workflows and productivity.
Salesforce management
IT service management
Applied mathematical analysis and principles of computer science to design and develop computer software.
Collaborated with recruitment and HR professional to achieve hiring goals.
Reviewed referral candidates and contacted qualified individuals to request applications.
Built talent pipeline according to core company values and role requirements.
Built and maintained network of potential candidates through market research and relationship management.
Conferred with customers and engineers to assess equipment needs and determine system requirements.
Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
Contributed to continuous improvement of renewal process, service agreement documents, approval processes and training.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Store Manager, 03/2013 to 06/2017 West Telemarketing – City, STATE,
Identified and developed top talent within management structure to promote performance-oriented culture.
Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
Oversaw quality of operations of 8 locations throughout the SW region.
Collaborated with Store Managers to improve performance and grow sales.
Strategized business operations, merchandising strategies and personnel moves.
Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
Drove district growth through program quality, sales initiatives and customer service.
Worked with direct reports to develop and implement action plans, improving operating results.
Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
Evaluated budget plans and current costs to project trends and recommend updates.
Reduced manager turnover rate by offering percentage of training through e-learning.
Analyzed hiring and retention trends to inform organizational talent priorities.
Audited recruitment practices for compliance with affirmative action regulations.
Analyzed talent assessment data, determining best fit for open positions.
Negotiated between talent and various agencies for contractual arrangements.
Supported best practices for interactions by creating interactive portal with comprehensive knowledge base.
Educated leaders on benefits of employee development by presenting statistics at workshops.
Store Manager, 01/2011 to 03/2013 Company Name – City, State,
Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Strengthened work flow productivity by hiring, managing and developing top talent.
Answered product questions with up-to-date knowledge of sales and promotions.
Monitored employee performance and identified performance gaps for corrective action.
Updated and maintained store signage and displays.
Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Trained and mentored associates to teach daily tasks and procedures.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Hiring and Recruiting Manager, 06/2009 to 01/2011 Company Name – City, State,
Established sales goals and strategies that contributed to increased growth in sales and profitability.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Managed employee payroll, hiring, termination and training to ensure maximum productivity.
Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Monitored queues and email inboxes to respond to consumers via multiple media formats.
Completed paperwork within established guidelines to document consumer requests.
Tracked programs and provided services to improve consumer retention.
Software Solution Sales
Hotel reservation
50% Cold Calling
Over the phone customer service
Identity/access management
Live Chat assistance
Software Trouble Shooting
Collaborated with recruitment and HR professional to achieve hiring goals.
Managed recruiting budget through cost-effective advertisement and third-party recruiters.
Negotiated between talent and various agencies for contractual arrangements.
Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
Applied market knowledge and sourcing skills to engage with active and non-active applicants.
Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
Education and Training
Bachelor of Business: Business Administration And Management, Expected in 06/2017 to Highline College - Seattle, WA GPA:
Associate of Applied Science: , Expected in 05/2014 to Northeast Lakeview College - Universal City, TX GPA:
High School Diploma: , Expected in 06/2009 to Karen Wagner High School - San Antonio, TX GPA:
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