LiveCareer-Resume

store manager resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver and planner able to take on routine and complex job functions to promote business success. Well-organized and proactive professional with good communication skills and positive attitude.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Process improvements
  • Employee supervision and motivation
  • Staff training and development
  • Reliable
  • Team-oriented
  • Customer Service
  • Accurate cash handling
  • Outstanding communication skills
  • Process Improvement
Education and Training
Tacoma Baptist Tacoma, WA, Expected in 06/2013 High School Diploma : - GPA :
Experience
Goodwill Of North Georgia - Store Manager
Rome, GA, 06/2019 - 04/2020
  • Hired, trained and managed team of 10-15 associates, including evaluating performance and enforcing disciplinary actions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Created attractive store displays to generate customer interest and boost sales.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Participated in manager meetings on both monthly and quarterly basis.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Oversaw inventory tracking, management and physical inventory counts.
Goodwill Of North Georgia - Store Manager
Conyers, GA, 06/2017 - 06/2019
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Hired, trained and managed team of 10-15 associates, including evaluating performance and enforcing disciplinary actions.
  • Processed shipments and maintained stock shelf organization.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Addressed customer inquiries and resolved complaints.
  • Created attractive store displays to generate customer interest and boost sales.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Wrote order supply requests to replenish merchandise and submitted to District Manager for sign-off.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Participated in manager meetings on both monthly and quarterly basis.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Conducted monthly staff evaluations and determined staff promotions, realignments and reductions in force as necessary.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Oversaw inventory tracking, management and physical inventory counts.
Dairy Queen - Assistant Manager
Searcy, AR, 09/2016 - 06/2017
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached and mentored employees by delivering training, guidance and performance monitoring.
  • Supported sales management initiatives to optimize business development.
  • Cultivated customer loyalty by training team members in industry-leading service standards.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
Jbt Corporation - Sales Associate
Kahului, HI, 04/2014 - 02/2017
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Drove product sales by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Used POS to ring up customer purchases, process payments and issue receipts.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Accomplishments

Broke monthly sales records with in first six months of Managing store location during peak season.

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Resume Overview

School Attended

  • Tacoma Baptist

Job Titles Held:

  • Store Manager
  • Store Manager
  • Assistant Manager
  • Sales Associate

Degrees

  • High School Diploma

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