LiveCareer-Resume

store manager resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Customer-oriented Store Manager offering over 5 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Documentation and Reporting
  • Recruiting and Hiring
  • Store Opening and Closing
  • Policies and Procedures
  • Team Building and Leadership
  • Verbal and Written Communication
  • Payroll Management
  • Customer Service
  • Multitasking and Organization
  • Employee Supervision and Motivation
  • Staff Supervision
  • Shift Scheduling
  • Inventory Management
  • Sales Strategies
  • Store Merchandising
  • Hiring, Training and Onboarding
  • Problem Anticipation and Resolution
  • Social media utilization in order to promote the brand
  • Photography and design
  • Polyglot ( Spanish, Italian and French)
  • Marketing and Promotions
  • Inventory Control
  • Problem-Solving
  • Retail Operations
  • Strategic Merchandising
  • Stock Management
  • Pricing and Markdowns
  • POS Systems
  • Work Planning and Prioritization
  • Mentoring and Coaching
Experience
Assistant Store Manager, 07/2022 to Current
Price ChopperBennington, NY,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
  • Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Store Manager, 03/2017 to 07/2022
Gpm InvestmentsBasile, LA,
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action. Week and Bi-weekly touch base and coaching documented conversations previously made.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Junior District Leader in Credit Performance in charge of 6 stores of the same region. Oversee and coach stores based on their credit card performance and providing feedback to guide them to success by exercises and best practices.
  • Fashion events organizing in order to drive sales to the store and promote the Brand across the county and state.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Sales Associate Team Leader, 02/2017 to 03/2017
Mile One AutomotiveFort Washington, PA,
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
Sales Associate, 05/2016 to 08/2016
American AirlinesCity, STATE,
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
Cargo Agent and Passenger Service, 10/2008 to 02/2010
Company NameCity, State,
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Directed cargo loading to monitor even distribution of weight.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Reservation making and delivered great customer service through phone and in person.
  • Screen passenger in order to provide secure flight information to the airline and TSA.
  • X-ray Machine inspection and reading during boarding process.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
Education and Training
: Sales And Distribution, Expected in 05/2019 to Maurices Business Administration - Duluth, MN,
GPA:
Bachelor of Science: Industrial Engineering, Expected in 09/2013 to Rafael Belloso Chacin University (URBE) - Maracaibo,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Italian:
Native/ Bilingual
Negotiated:
French:
Professional
Negotiated:
Accomplishments
  • Increased KPI's such as conversion from negative 38.0% -5.0% LY to 45% +2.0% LY by improving relationship with customer and creating genuine connections.
  • Achieved successfully credit card and loyalty goals in quarter 3 of fiscal year by creating consistency in the team and setting clear expectations.
  • Increased Plus department by new merchandising and visual strategies and by creating knowledge around the product.
  • Supported the district by staffing and training talent.
  • Interviewed over 20 people and successfully staffed 3 neighbor store locations.
  • Awarded “Top Gift Card Seller of the District" in Spring 2022.
  • Promoted from Stylist to Part Time Manager and to Full Time Manager, in less than 12-months.
  • Consistently maintained high customer satisfaction ratings.
  • Junior District Manager in charge of 6 stores of the same district overseeing credit and loyalty performance.
  • Consistently achieved and exceeded credit and loyalty for the year 2021-2022 supporting the district and generating profit for stores that couldn't achieve goals.
  • Led team to achieve [Result], earning recognition from upper management and financial reward.
  • Recognized as Employee of the Quarter 2 for outstanding performance and team contributions such as collaboration accross the disctrict.
  • Promoted from Part Time Manager to Co-Manager to Store Manager, in less than 12-months.
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-oliva-b001857a/
  • @cathepao

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Resume Overview

School Attended

  • Maurices Business Administration
  • Rafael Belloso Chacin University (URBE)

Job Titles Held:

  • Assistant Store Manager
  • Store Manager
  • Sales Associate Team Leader
  • Sales Associate
  • Cargo Agent and Passenger Service

Degrees

  • Bachelor of Science

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