LiveCareer-Resume

store manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Skills
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Accurate cash handling
  • Root cause analysis
  • Project management
  • Employee training
  • Staff training and development
  • Shift checklists
  • Retail inventory management
  • Program implementation
  • Operational budgeting
  • Reliable
  • Risk management
  • MS Office proficient
  • Outstanding communication skills
  • Team-oriented
  • Financial administration
  • Sound judgment
  • Profit and loss accountability
  • Performance improvements
  • Recruiting and hiring
  • Supervision and training
  • Schedule management
  • Cross-functional team management
  • Compensation/benefits administration
  • Policy/program development
  • Customer retention
  • Employee development
Education and Training
Assabet Valley Regional Technical School Marlborough, MA Expected in 06/1989 High School Diploma : - GPA :
Experience
Indy Tire Center - Store Manager
Lafayette, IN, 02/2020 - Current
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Implemented succession planning by training and developing associates into leadership positions.
  • Oversaw store operations while generating monthly sales.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
Lamps Plus - Store Manager in Training
Tukwila, WA, 09/2018 - 02/2020
  • Answered customer questions face-to-face or by phone.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
  • Assessed team proficiencies, identifying and targeting areas for improvement.
  • Implemented effective customer service surveys to encourage feedback.
  • Managed scheduling for employees to optimize productivity.
Indy Tire Center - Store Manager
Greenfield, IN, 10/2013 - 09/2018

Store Manager (temp. assignment for Halloween City as a Market Manager of 4 locations during Halloween season)

Responsibilities include but not limited to:

-Drive overall Profitability focusing on driving sales and a high level of customer service

-Oversee and execute store merchandise and presentation standards

-Recruiting, Hiring and scheduling

-Manage payroll within the allotted hours

-Accountable for P&L results including controllable expense's

-Coach, train, provide feedback to the manager's/associate's

-Create individual development plans and performance manage as needed

-Cash management, loss prevention (reduce shrink thru operational excellence) and safety guidelines

-Receiving and Inventory management

-Opening/Closing procedures (MOD)

Halloween City Market Manager responsibilities:

-Managed 4 Store Manager's in 4 locations (Maine, Vermont and New York)

-Hiring of temp. store manager's and assistant store manager's for all locations

-assist with the build and take down of the temp. locations

- Overall sales, merchandise presentation and service of each store through visits and communication with the manager's.

Indy Tire Center - Store Manager
Kokomo, IN, 09/1991 - 10/2013

Store Manager from 2001 to 2013(through my 22 years at Staples I started as an associate was promoted to Furniture Lead then to Office Supply Lead then to Operations Manager then to Sales Manager then to Assistant Store Manager and my last 12 years was spent as a Store Manager for Staples. I also worked in the corporate office in the credit card retrieval center for 5 years.

Responsibilities include but not limited to:

-Drive overall Profitability focusing on driving sales and a high level of customer service

-Oversee and execute store merchandise and presentation standards i.e. planograms, seasonal change over and remodels.

-Recruiting, Hiring and scheduling

-Manage payroll within the allotted hours

-Accountable for P&L results including controllable expense's

-Coach, train, provide feedback to the manager's/associate's (Sales Manager, Operations Manager, 3 Team Leads, Inventory Specialist and the associates)

-Create individual development plans and performance manage as needed

-Cash management, loss prevention and safety guidelines -Receiving and Inventory management

-Opening/Closing procedures

-Assisted in the successful opening of several locations.

In the credit card retrieval department I was responsible for:

-Organizing the credit card slips as the came in from all stores.

-Retrieving slips for credit card company's

-Communicating with different credit card company's

-Internal communication

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Resume Overview

School Attended

  • Assabet Valley Regional Technical School

Job Titles Held:

  • Store Manager
  • Store Manager in Training
  • Store Manager
  • Store Manager

Degrees

  • High School Diploma

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