store manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Proficient Store manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Skills
Team Leadership
Training and Development
Store Management
Product and Service Sales
Team leadership and coaching
Goals and Performance
Staff Management
Training and mentoring
POS systems
Merchandising
Opening and closing procedures
Sales expertise
Store displays
Excellent customer service skills
Bank deposit procedures
Accurate money handling
Staff training and development
Operations
Customer Relations
Work History
07/2016 to Current
Store ManagerJ&P Cycles – Scottsdale, AZ,
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Rotated merchandise and displays to feature new products and promotions.
Oversaw, trained and encouraged, promoting culture of efficiency and performance.
Created work schedules according to sales volume and number of employees.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Protected store from loss or theft by setting and enforcing clear security policies.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervised guests at front counter, answering questions regarding products.
Hired, trained and evaluated personnel in sales and marketing.
Managed inventory control, cash control and store opening and closing procedures.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
08/2014 to 03/2017
Key HolderCycle Gear Inc. – North Olmsted, OH,
Engaged with customers to build rapport and promote long-term loyalty, increasing sales.
Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
Performed as integral staff member in streamlining opening and closing procedures.
Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
Assisted customers with locating and choosing merchandise in any store department.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Assisted customers by answering questions and fulfilling requests.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
Educated staff on strategies for handling difficult customers and challenging situations.
Submitted reports to senior management to aid in business decision-making and planning.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Marked-down clearance items and relocated merchandise to proper store areas.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
12/2009 to 07/2014
Store ManagerJ&P Cycles – Anamosa, IA,
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Rotated merchandise and displays to feature new products and promotions.
Completed monthly profit and loss performance reports.
Created work schedules according to sales volume and number of employees.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Supervised guests at front counter, answering questions regarding products.
Hired, trained and evaluated personnel in sales and marketing.
Generated repeat business by delivering exceptional customer service and positive engagement.
Managed inventory control, cash control and store opening and closing procedures.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Education
Expected in 06/1998 to to
Diploma : General William L Dickinson High School - Wilmington, DE, GPA:
Expected in to to
: Bio Science Delaware Technical And Community College - Owens - Stanton, DE, GPA:
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