store manager resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Proficient Store Manager dedicated to creating a positive work environment through efficient operations and personnel decisions. Managed all aspects of human resources to ensure a profitable, yet employee first driven business. Organized and effective at encouraging staff cooperation, training, people development. Strong leader, self motivated, proven team building and management success.
Skills
Financial Statement Review
Cost Reduction
Performance Assessment
Customer Service Management
Recruitment and Hiring
Policy Development and Enforcement
Team Leadership
Human Resources Oversight
Employee Motivation
Decision Making
Problem Anticipation and Resolution
Records Organization and Management
Verbal and Written Communication
Staff Scheduling
Word Processing
Multitasking and Prioritization
Inventory Tracking and Management
Calendar Management
Deadline Management
Money Handling
Special Promotions Planning
Process Development and Streamlining
Focus and Follow-Through
Supplier Monitoring
Assignment Delegation
Employment Recordkeeping
Employee Relations
Performance Appraisal
Leave of Absence Transitions
Policy and Procedure Writing
Industry-Specific HR Regulations
New Hire Onboarding
Recruitment Management
Policy Interpretation
Candidate Searching
In-Person and Telephone Interviewing
Management Consulting
Transfer Coordination
Applicant Qualification
Employment Data Tracking
Harassment Investigation
Work Complaint Handling
Termination Documentation
Training Development and Execution
Conflict Resolution
Microsoft Office
Benefits Administration
Information Protection
Employee and Applicant Assessment
Time Tracking and Payroll Administration
Work History
10/2009 to CurrentStore ManagerJohnson Health Tech | Eden Prairie, MN,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Devised hiring and recruitment policies
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
Organized and led staff orientation programs and training to promote collaboration.
Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Managed inventory control, cash control and store opening and closing procedures.
04/2001 to 05/2009Office ManagerSumitomo Mitsui Banking Corporation | Jersey City, NJ,
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
Input high volume of monthly invoices with consistent accuracy.
Completed biweekly payroll for company personnel.
Balanced reports to submit for approval and verification.
Monitored status of accounts receivable and payable to facilitate prompt processing.
Tracked expenses and inventory purchases against budget guidelines.
Completed financial reports to inform managers and stakeholders.
Reported financial data and updated financial records in ledgers and journals.
Prepared reports for upper management detailing key financial metrics
Managed accounts payable and receivables and payroll.
Communicated with suppliers to reconcile invoice payments.
02/1991 to 03/2001Assistant ManagerEegee's | Tucson, AZ,
Created and implemented policies to achieve customer satisfaction and maintain food service standards.
Communicated and negotiated with various vendors to obtain necessary inventory.
Reduced shortages [Number]% by holding staff accountable for excessive food waste and conducting shift inventories.
Boosted employee satisfaction [Number]% by developing staff recognition and accountability program, reducing staff turnover [Number]%.
Actively participated in ongoing customer service programs to build sales and rapport in community.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Carefully interviewed, selected, trained and supervised staff.
Education
Expected in to to No Degree | Accounting And Business ManagementGrand Valley University, Allendale Mi, GPA:
Expected in to to High School Diploma | Kelloggsville High School, Grand Rapids, MIGPA:
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