store manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
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Summary
Store Manager with over 5 years' experience specializing in the training and development of partners focusing on their growth and development. Utilizing strong organizational and clear communication for the successful growth of business and community relationships from store to district level. With a proven success of problem solving with a focal point on the four planning steps to achieve results financially and operationally. By means of leading with intent and using discovery questions with fellow peers and field leaders to engage them in exceeding customer-service goals.
Experience
Store Manager, 05/2019 to Current Uscc Services, Llc – Brookfield, WI,
Lead a team of 50+ partners while connecting with everyone weekly for success by providing meaningful coaching and feedback to partners with the intention of development and for the endeavor of their promotion. During my leadership 5 baristas were promoted to Shift Manager.
Provided assistance to peer Store Managers in district and area for beverage and safety standard inquires and operations to improve partner and customer experiences with the objective of business growth and continuous success.
Took full ownership of business through the lens of the P&L by discovering areas of operational growth and limitations. Then implemented routines and strategies in store to capitalize on expansions of successful areas and improve stagnant metrics. Maintained a 30% total store contribution of revenue for the fiscal year.
Executed growth of our customer base using of our mobile app platform by connecting daily with customers about the benefits and perks of the platform with a direct increase of customer traffic thru our Mobile Order and Pay platform and a dramatic sales growth. An increase to 30%+ average weekly channel of customers using Mobile Order and Pay with a year over year total increase of 38% in sales
Improved partner culture by actively and effectively listening to partners feedback and concerns. Then held myself accountable for improvements by taking feedback and concerns seriously and implementing solutions that partners felt were most important.
Worked with the community to better help those around us by donating coffee to local non profit activities and pairing up with our local survival center. During the global month of good inspired my team of partners to complete nominations for community grants and was the 3rd most nominating store in all the compony both US and Canada.
Town Meeting Representative, 03/2016 to Current Giant Eagle – Middleburg Heights, OH,
Connected with over 2,500 constituents over concerns with proposed bylaws. Reached out to department responsible for said proposal and understand the reasonings behind it then communicate their responses back to constituents with concerns.
Read and review towns $70+ million fiscal year budget prior to vote with the hope to better grasp the implications that may happen with town operations and constituent property if budget is over spent and vote to change line items in budget.
Meet twice a year or more if needed to propose, discuss, and vote upon bylaws that directly and indirectly affect our constituents daily routines.
Directly oversee all departments with in town to make sure that proper policies are being followed and work with multiple units within the town to understand the reasoning behind current bylaws and any changes that may need to happen.
Shift Manager, 04/2018 to 06/2019 Coffee And Bagel Brands – Blaine, MN,
Delivered results by teaching and training baristas correct safety and security standards of during and after operation hours and decreased total incidents in store while increasing business and partner satisfaction.
Made improvements to store and customer experience by leading Drive-Thru operations and getting all store partners involved with learning correct roles and routines which created a decrease in peak window times from 75seconds to 50 seconds weekly.
Tracked and analyzed customer patterns during each day part and created a plan to increase customer experience. Anticipated staffing needs during specific day parts and created a plan that increased customer and partner experience while growing the business.
Discovered and communicated gaps in cleanliness and standards to store partners and created a plan to close operational gaps and increase cleanliness. During our Food Safety Assessment no critical and a decrease in major and minor violations had occurred.
Barista, 05/2016 to 04/2018 Starbucks Coffee Compony – City, STATE,
Developed skills needed to become a certified barista trainer and had the opportunity to teach and train multiple new baristas the operational standards of Starbucks and an impactful introduction to coffee and its history.
Provide excellent customer service in all roles during shift with the goal of helping our customers and how we can be impactful during their visit.
Created chalk signs to advertise store products, events, and Starbucks reward changes to customers as needed.
Prepared hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas in a timely fashion while connecting with customers and suggesting food pairs with beverages for their next visits.
Skills
Microsoft Office
Training and Development
Operations Oversight
Problem Anticipation and Resolution
Positive Reinforcement
Budget Management
Education and Training
Bachelor Of Arts (B.A): Organizational Leadership, Expected in 05/2025 to Arizona State University - Tempe, AZ GPA:
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