store manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Well-qualified Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Focused Human Resource Manager skilled in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling.

Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with HRIS and data-driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention.

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across Steinmart company environments.

Highly-effective Human Resources Manager delivering successful strategies for maximizing personnel retention and productivity. Knowledgeable in retail industry compliance.

Dedicated Human Resources professional bringing over 20 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.

  • Team Leadership
  • Training and Development
  • Goals and Performance
  • Team leadership and coaching
  • Relationship building and management
  • Training and mentoring
  • Staff Management
  • Staff training and development
  • Personnel development
  • Team Building
  • Customer Relations
Work History
11/2020 to Current
Store Manager Johnson Health Tech Southampton, NY,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Approved regular payroll submissions for employees.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed point of sale opening and closing procedures.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Supervised guests at front counter, answering questions regarding products.

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  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Analyzed and interpreted store trends to facilitate planning.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
06/2001 to 08/2020
HR Manager Whitesource Remote, OR,
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Managed employee disputes by employing conflict resolution techniques.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Motivated employees through special events, incentive programs and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Evaluated training program success and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs.
  • Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Led and strategically directed team of human resources professionals.
06/1994 to 04/2005
HR Assistant Career Image Solutions City, State,
  • Partnered with management team to coordinate on-boarding and off-boarding processes.
  • Coordinated and set up meeting materials, presentations and audiovisual systems.
  • Responded to inquiries by answering telephone calls, in-person questions and emails.
  • Supported coordination of benefits open enrollment activities and process.
  • Documented human resources records and maintained confidentiality of sensitive personal information.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Performed timely project management within budget constraints for issues regarding executive leadership.
  • Maintained work structure by updating job requirements and job descriptions for positions.
  • Delivered consultative services and recruited qualified and diversified candidates for employment.
  • Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
  • Oversaw and managed hiring process and assisted human resources.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Completed projects on time and under budget while resolving complex issues for senior leaders.
  • Advocated for staff members and counsel supervisors to identify and resolve conflicts.
  • Reviewed and screened applicant resumes to identify qualified candidates.

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Expected in 05/1994 to to
Associate Of Applied Business: Human Resources Management
Gonzaga University - Spokane, WA
Expected in 06/1996 to to
Bachelor Of Management And Organizational Studies: Business Management
Spokane Falls Community College - Spokane, WA

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Resume Overview

School Attended

  • Gonzaga University
  • Spokane Falls Community College

Job Titles Held:

  • Store Manager
  • HR Manager
  • HR Assistant


  • Associate Of Applied Business
  • Bachelor Of Management And Organizational Studies

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