Customer-oriented Store Manager equipped with extensive experience in customer service and sales. Employs excellent leadership skills and multitasking strengths.
Skills
Store operations oversight
Process improvements
Store opening and closing procedures
Employee supervision and motivation
Customer Service
Accurate cash handling
Sales professional
Experience
Store Manager, 03/2012 to 03/2020 Mccoll's Retail Group – Woodbridge, VA,
Had the responsibility of running a retail store on a day to day, month to month basis.
Processed shipments and maintained stock shelf organization.
Updated store pricing, signage and merchandising based on current promotions.
Secured store perimeter and enforced procedures to minimize losses and protect store assets.
Hired, trained and managed team of 3+ associates, including evaluating performance and enforcing disciplinary actions.
Had regular contact with the Area Manager as well as other Managers within the company.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Trained 3+ person staff to deliver outstanding customer service and assistance.
Addressed customer inquiries and resolved complaints.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Resolved customer problems by investigating issues, answering questions and building rapport.
Counted cash drawers and made bank deposits.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Contributed to merchandising ideas at team sales meetings.
Assumed positions of associate and assistant manager before promotion to store manager.
Wrote order supply requests to replenish merchandise and ordered accordingly.
Delivered excellent customer service by greeting and assisting each customer.
Supported management in exceeding customer service and quality standards.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Customer Service Cashier, 03/2006 to 03/2012 Paradies Lagardère Travel Retail – Boise, ID,
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Processed customer payments quickly and returned exact change and receipts.
Also had the same responsibilities as I had under the title of Store Manager.
Customer Service Representative, 08/1999 to 03/2006 Money Mart – Bakersfield, CA,
Assessed customer needs and upsold products and services to maximize sales.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Provided assistance with purchases, locating items and signing up for rewards programs.
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Assisted customers to find appropriate products, answered product questions and provided product solutions.
Troubleshot and resolved issues with cash registers, card scanners and printers.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Processed customer payments quickly and returned exact change and receipts.
Also had Management duties such as banking, and daily paperwork.
Education and Training
: Business Management, Expected in Ashford University - San Diego, CA GPA:
: Elementary Education, Expected in Bowie State University - Bowie, MD GPA:
High School Diploma: , Expected in 05/1973 Thomas Stone High School - Waldorf, MD GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
