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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Customer-oriented Store Manager equipped with extensive experience in customer service and sales. Employs excellent leadership skills and multitasking strengths.

Skills
  • Store operations oversight
  • Process improvements
  • Store opening and closing procedures
  • Employee supervision and motivation
  • Customer Service
  • Accurate cash handling
  • Sales professional
Experience
Store Manager, 03/2012 to 03/2020
Mccoll's Retail GroupWoodbridge, VA,

Had the responsibility of running a retail store on a day to day, month to month basis.

  • Processed shipments and maintained stock shelf organization.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets.
  • Hired, trained and managed team of 3+ associates, including evaluating performance and enforcing disciplinary actions.
  • Had regular contact with the Area Manager as well as other Managers within the company.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Trained 3+ person staff to deliver outstanding customer service and assistance.
  • Addressed customer inquiries and resolved complaints.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Counted cash drawers and made bank deposits.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Contributed to merchandising ideas at team sales meetings.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Wrote order supply requests to replenish merchandise and ordered accordingly.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Supported management in exceeding customer service and quality standards.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Customer Service Cashier, 03/2006 to 03/2012
Paradies Lagardère Travel RetailBoise, ID,
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Also had the same responsibilities as I had under the title of Store Manager.
Customer Service Representative, 08/1999 to 03/2006
Money MartBakersfield, CA,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Processed customer payments quickly and returned exact change and receipts.
  • Also had Management duties such as banking, and daily paperwork.
Education and Training
: Business Management, Expected in
Ashford University - San Diego, CA
GPA:
: Elementary Education, Expected in
Bowie State University - Bowie, MD
GPA:
High School Diploma: , Expected in 05/1973
Thomas Stone High School - Waldorf, MD
GPA:

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Resume Overview

School Attended

  • Ashford University
  • Bowie State University
  • Thomas Stone High School

Job Titles Held:

  • Store Manager
  • Customer Service Cashier
  • Customer Service Representative

Degrees

  • Some College (No Degree)
  • High School Diploma

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