- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Customer-oriented Store Manager equipped with extensive experience in customer service and sales. Employs excellent leadership skills and multitasking strengths.
- Store operations oversight
- Process improvements
- Store opening and closing procedures
- Employee supervision and motivation
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- Customer Service
- Accurate cash handling
- Sales professional
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Store Manager, 03/2012 to 03/2020
Mccoll's Retail Group – Woodbridge, VA,
Had the responsibility of running a retail store on a day to day, month to month basis.
- Processed shipments and maintained stock shelf organization.
- Updated store pricing, signage and merchandising based on current promotions.
- Secured store perimeter and enforced procedures to minimize losses and protect store assets.
- Hired, trained and managed team of 3+ associates, including evaluating performance and enforcing disciplinary actions.
- Had regular contact with the Area Manager as well as other Managers within the company.
- Oversaw inventory management with cycle counts, audits and shrinkage control.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Trained 3+ person staff to deliver outstanding customer service and assistance.
- Addressed customer inquiries and resolved complaints.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Counted cash drawers and made bank deposits.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into POS system.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
- Contributed to merchandising ideas at team sales meetings.
- Assumed positions of associate and assistant manager before promotion to store manager.
- Wrote order supply requests to replenish merchandise and ordered accordingly.
- Delivered excellent customer service by greeting and assisting each customer.
- Supported management in exceeding customer service and quality standards.
- Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
- Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Customer Service Cashier, 03/2006 to 03/2012
Paradies Lagardère Travel Retail – Boise, ID,
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Provided gift wrapping and boxes for customers, made special orders and prepared packages for shipments.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Processed customer payments quickly and returned exact change and receipts.
- Also had the same responsibilities as I had under the title of Store Manager.
Customer Service Representative, 08/1999 to 03/2006
Money Mart – Bakersfield, CA,
- Assessed customer needs and upsold products and services to maximize sales.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answering questions and offering advice.
- Processed customer payments quickly and returned exact change and receipts.
- Also had Management duties such as banking, and daily paperwork.
: Business Management, Expected in
Ashford University - San Diego, CA
GPA:
: Elementary Education, Expected in
Bowie State University - Bowie, MD
GPA:
High School Diploma: , Expected in 05/1973
Thomas Stone High School - Waldorf, MD
GPA:
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