Experienced Supervisor with over 10 years of experience in Retail and Manufacturing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Enthusiastic Supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Business, cost and improvements and training in prcocess development, people and process moves. Motivated to learn, grow and excel in Retail, Manufacturing and etc..
Skills
Inventory Control, ISO 9000, Marketing, Payroll documentation
September 2004- June 2011 UMOJA Market Greenwood, MS
Assistant Manager
Was responsible for opening and closing reports, and inventory control
Was in charge of hiring, training, and developing new employees
Maintained an overall management style that follows company best practices
Created reports, analyze and interpret retail data, like revenues, expenses and competition
Conducted regular audits to ensure the store is presentable
Ensured that all employees assisted with loss prevention efforts by providing proactive customer
Service
Guaranteed that all employees utilized customer service skills, basic sales techniques, and had
Proficient product knowledge to connect customers with the right product to drive sales
SKILLS
Proficient Leadership Great Communication
Team Player Consistent
Proactive
Assistant Manager, Quality
Basic, Record keeping
Closing, Retail
Clientele, Safety
Customer, Sales
Service skills, Sales
Data analysis, Sorting
Data entry, Team Player
Documentation, Written
Employee training
Hiring
Inventory Control
ISO 9000
Leadership
Loss prevention
Machine operation
Machinery
Market
Marketing
Materials
Meetings
Payroll
Peripherals
Weekly production management
Production methods development
Project manager Supervisor
Certified Supervisor
Background in Manufacturing,retail, customer service and production and training
Production-driven
Area management
Managerial experience
Work History
09/2004 to 06/2011
Store ManagerMichaels Stores – Worcester, MA,
Rotated merchandise and displays to feature new products and promotions.
Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Created work schedules according to sales volume and number of employees.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 75%.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Supervised guests at front counter, answering questions regarding products.
07/2011 to 04/2014
Production TechnicianPpg Industries, Inc. – Brentwood, CA,
Utilized customer service skills, basic sales techniques, and product knowledge to connect customers with right product and drive sales
Successfully led key projects which resulted in increase in productivity, cutting downtime by 40%
Effectively controlled release of proprietary and confidential information for clientele by following strict company guidelines
Minimized damage and repair costs through careful management and preventative maintenance
05/2014 to 08/2016
Production TechnicianPpg Industries, Inc. – Brentwood, TN,
Trained assigned faculty and site employees in maintenance and care of personal computers and peripherals for purpose of maximizing life span of equipment
Assembled components and sub-components of each automobile, which includes manual and automated operation of machinery or tools
Moved materials & products to & from work area which involves lifting up to forty pounds
Was required to periodically cross train & move from simple assembly to machine operation
Was responsible for record keeping, manually and by data entry, quality record keeping, process checklists, and time- keeping
Improved knowledge and productivity through required training and repetitive hard work
Set up and operated production equipment according to daily work orders and safety procedures
Minimized damage and repair costs through careful management and preventative maintenance
08/2016 to Current
Area ManagerMccormack Baron Management Inc. – Pittsburgh, PA,
Manages 25 or more people in high mix, high volume production environment
Coaches and identify developmental needs of team member and helping improve their knowledge and skills
Compiles daily data analysis and written reports, summarizing accumulation of issues, and presents information in daily meetings
Direct and coordinate activities of team members to meet production goals while maintaining highest level of quality in time-sensitive environment
Confer with other departments to coordinate operations and activities within or between departments
Ability to communicate with all levels within organization
Conduct employee training in equipment operations or work and safety procedures
Provide manufacturing information by compiling, sorting and analyzing production performance records and data to determine production requirements and to evaluate current production estimates and outputs
Developed standard operating procedures and document workflow for current and future process steps
Developed and executed targeted relationship and account development strategy
Developed and executed plans to monitor standard process adherence
Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Established logistics policy including mode, carrier and supplier agreements that benefited overall business
Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
Investigated and resolved customer complaints to foster satisfaction
Updated quality control standards, methods and procedures to meet compliance requirements
Determined and recommended methods to address improvement opportunities
Conducted training and change management processes to improve operations
Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
Evaluated quality problems and performed countemeasure to identify and resolve issues
Supervised production planning while using appropriate tools and analysis for smooth production output
Supervised and led employees to high performance levels in cross-functional matrix management structure
Improved quality processes for increased efficiency and effectiveness
Evaluated schedules, orders and forecasts to plan operational processes and meet timetables
Supervised business functions, employee staffing, customer retention and financial accountability for all stores
Audited location sales performance and data trends to improve underperforming areas
Education
Expected in 05/2020
Associate of Applied Science: Business Management/General Education Holmes Community College - Ridgeland, MS, GPA:
GPA: 3.0
Majored in Business Technology and office
Professional development completed in Human Resource Management, Business Accounting,Entrepreneurial Problem solving
Awarded Business Management Technology Certificate
Continuing education in psycology
Expected in 07/2008
High School Diploma: Christian Cornerstone High School - Townsend, GA, GPA:
GPA: 8
Graduated with 3.0 GPA
Accomplishments
Collaborated with team of 32 in the development of New Model Launches..
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 32 staff members.
Documented and resolved Downtime which led to 75% improvemnt within 6 months in a new area..
Certifications
ATWI TRAINING (CTN) BY Nissan North America
Total Delivered Cost CERTIFICATE
New Supervisor Training and development Certificate
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