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store manager resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Strategic-thinking in sales, marketing and conflict resolution, maximizing opportunity to engage with customers to promote loyalty and drive sales.

Skills
  • Team leadership and coaching
  • Relationship building and management
  • Maximizing Profitability
  • Store Management
  • Product and Service Sales
  • Goals and Performance
  • Bank deposit procedures
  • Opening and closing procedures
  • Sales expertise
  • Mathematical aptitude
  • POS systems / Aloha / RO Writer
  • Vendor management
  • Hourly shift management
  • Financial operations management
  • Strategic thinker
  • Excellent customer service skills
  • Training and Development
  • Staff training and development
  • Staff Management
Work History
04/2017 to Current
Store Manager Rdo Equipment Co. Burnsville, MN,
  • Extremely proficient with ARI Partner Connect, Auto integrate and multiple national vehicle maintainance fleet vendors.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30% by adding over ten new commercial fleet accounts.
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth while winning three President's Award for customer service in quarters 1,2 and 4.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies saving over $10,000 across an entire year.
  • Completed Annual profit and loss performance reports monthly and annually.
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Completed all point of sale (RO Writer) opening and closing procedures, including counting contents of cash register.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with RO Writer and Quick Books Via Back Office.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Generated repeat business by delivering exceptional customer service and positive engagement.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Created work schedules according to sales volume and number of employees.
  • Analyzed and interpreted store trends with RO Writer to facilitate planning for the monthly and annual sales projection.
  • Drove branch sales to achieve top 10% ranking among 1150 locations company-wide during 2019.
  • Was responsible for hiring, training and developing department managers and team members to build and sustain high in-store performance.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Kept inventories accurate with daily cycle counts and Weekly audits to identify and resolve variances.
  • Approved regular payroll submissions for 8 employees within RO Writer / Quick Books Via Back Office.
  • Trained and developed new associates on RO Writer and key sales tactics, which improved overall performance.
08/2013 to 02/2017
Owner/Operator Lineage Logistics Olathe, KS,
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and becoming involved in local community events i.e. Blood drives, food drives ect.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels 130%.
  • Exceeded sales goals by 200% through effective employee management.
04/2007 to 08/2013
Door Technician The Cook & Boardman Group, Llc North Charleston, SC,
  • Updated daily logs with hours and materials used.
  • Measured and estimated jobs in order to calculate fees.
  • Kept appropriate inventory level of new systems and replacement parts to meet all job requirements.
  • Diagnosed problems and completed timely repairs.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved numerous complex multi level problems, improved operations and provided exceptional client support.
  • Handled 30 calls per day to address customer inquiries and concerns.
  • Developed team communications and information for daily safety meetings.
Education
Expected in 05/1992
High School Diploma:
Decatur High School - Decatur, TX
GPA:
Expected in 03/2007
Associate in Electronics Engineering Technology: Computer Technology
ITT Technical Institute - Albuquerque, NM,
GPA:

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Resume Overview

School Attended

  • Decatur High School
  • ITT Technical Institute

Job Titles Held:

  • Store Manager
  • Owner/Operator
  • Door Technician

Degrees

  • High School Diploma
  • Associate in Electronics Engineering Technology

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