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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Customer-oriented Store Manager equipped with extensive experience in customer service and sales. Employs excellent leadership skills and multitasking strengths. Who has 22 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and adept at prioritizing daily tasks and following through to achieve performance and productivity goals.

Skills
  • Customer service
  • Employee supervision and motivation
  • Outstanding communication skills
  • Staff training and development
Education and Training
University of Louisiana At Lafayette Lafayette, LA Expected in 05/2003 Bachelor of Arts : Photography - GPA :
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Louisiana Board of Pharmacy licensed
Experience
Rdo Equipment Co. - Store Manager
New Braunfels, TX, -
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reduced process lags by effectively managing 25-30 employees for productivity and efficiency improvement.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Supported Pharmacists and Store Leaders in managing daily store functions.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Completed series of training sessions to advance from Assistant Manager to Store Manager.
  • Processed shipments and maintained stock shelf organization.
  • Trained 25 -person staff to deliver outstanding customer service and assistance.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Supported management in exceeding customer service and quality standards.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Addressed customer inquiries and resolved complaints.
  • Enforced adherence to policies, standards and security protocols.
  • Oversaw company merger to drive seamless transition and integration of operations.
  • Created attractive store displays to generate customer interest and boost sales.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Provided direction and instruction to associates on variety of tasks.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Conducted yearly performance reviews to organize training and development for staff.
Crate And Barrel - Assistant Store Manager
Pasadena, TX, -
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Walgreens Boots Alliance - District Photo Supervisor
City, STATE, -
  • Implemented merchandising plans to drive profitability along with collaborating with store personnel to develop strategies resulting in increased sales.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
Walgreens Boots Alliance - Photo Department Manager
City, STATE, -
  • Ordered all photo laboratory supplies, including toner, ink and paper, so that inventories were always maintained.
  • Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.
  • Oversaw the maintenance of lab printers and photo processing equipment to ensure consistent functionality.
  • Processed both photos and negatives for large retail organization.
  • Assisted customers with design projects that would be completed in the photo lab.
  • Identified areas within the photo lab that could be improved and implemented new processes that resulted in greater overall efficiency.
  • Trained and guided employees on how to correctly process payments, print photos and merchandise products.
  • Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
  • Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review.
  • Received and processed face-to-face and online orders for photo prints and specialty items.
  • Conducted monthly onsite visits to external facilities to maintain standardization and compliance across all levels of operations.
  • Completed daily checklists to maximize the efficiency of photo department operations.
  • Improved operations by working with team members and customers to find workable solutions.

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Resume Overview

School Attended

  • University of Louisiana At Lafayette

Job Titles Held:

  • Store Manager
  • Assistant Store Manager
  • District Photo Supervisor
  • Photo Department Manager

Degrees

  • Bachelor of Arts

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