Store Manager Resume Example Shane Company

STORE MANAGER

Summary

Driven with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate team members, store personnel and customers to enhance success. Production driven without compromising quality of work, while encouraging team and individual work.

Skills

Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Reliable
Retail inventory management
Team-oriented

MS Office proficient
Customer service
Employee training
Program implementation
Outstanding communication skills
Process improvement

Experience

Store ManagerShane Company | Lynnwood , WA | July 2019 - Current

Examined parts for defects and exchanged defective parts with manufacturer representative to maintain high quality standards and customer satisfaction.
Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Established individual parts inventory levels to balance stock for maximum inventory turns.
Managed employee schedules and daily assignments.
Gathered pertinent information to place orders for department, customers and mechanics.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Educated customers on product and service offerings.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Conducted end-user training and provided technical support on hardware, software and network issues.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted negotiation with vendors and suppliers to reduce cost.
Worked alongside senior team members to learn all related job tasks and roles.
Leveraged market knowledge and leadership ability to help drive profit increases.
Assumed responsibilities of store manager during supervisor's absence.
Cross-trained in every store role to maximize operational knowledge.
Hired and oversaw employees.

Assistant ManagerLa-Z-Boy, Inc. | Exton , PA | February 2018 - April 2019

Greeted customers and responded to informational requests.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Stayed up to date on current item discounts to support promotions.
Trained new team members in cash register operation, stock procedures and customer service.
Learned roles of other departments to provide coverage and keep store operational.
Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
Supervised and trained all computer operator trainees, both onsite and remotely via internet and intranet, ensuring full staffing with trained and knowledgeable employees.
Produced accurate and detailed daily reports for processing and measuring progress.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Maintained confidentiality when addressing sensitive information with tact and diplomacy.
Managed recruiting and screening processes for all potential participants.

Front End Service ClerkWalmart | City , STATE | August 2016 - December 2017

Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Recognized by management for providing exceptional customer service.
Operated cash register, collected payments and provided accurate change.
Processed returned items in accordance with store policy.
Promoted specific item options to drive sales and achieve add-on purchases.
Welcomed customers, offering assistance to help find necessary store items.
Set and managed production schedules according to strict deadlines.

Education and Training

High School DiplomaPrinceton High School | | City, State | May 2018

Resume Overview

School Attended

Princeton High School

Job Titles Held:

Store Manager
Assistant Manager
Front End Service Clerk

Degrees

High School Diploma

Store Manager Resume Example

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