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Store Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Seasoned Store Manager with over 16 years of extensive retail merchandising and management experience. Motivated team player with expertise in conducting inventory, executing floor plans and monitoring sales volumes. Determined to exceed company sales goals and optimizing long-term success while meeting customer needs and business targets to ensure customer satisfaction. Dedicated to keeping business operations sustainable while leveraging financial and marketing education to make smart purchasing and merchandising decisions.

Skills
  • Maximizing Profitability
  • Merchandising Operations
  • Scheduling
  • Quality Management
  • Cash Register Operation
  • Team Leadership and Coaching
  • Palletizer Safety
  • Refunds and Exchanges
  • Employee Training
  • Product Knowledge
  • Visual Displays
  • Invoicing
  • Relationship building and management
  • Budgeting
  • Inventory Control
  • Client Needs Assessment
  • Product Location
  • Product Upselling
  • Credit Card Processing
  • Sales Goals
  • Cash Handling
  • Customer Complaint Resolution
  • New Product Information
  • Shipping and Receiving
Education
Lonestar College Kingwood, TX Expected in Associate of Arts : Business - GPA :
Quest Early College High School Humble, TX Expected in 05/2007 High School Diploma : - GPA :
Work History
The Cato Corporation - Store Manager
Olathe, KS, 10/2017 - 06/2020
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Rotated merchandise and displays to feature new products and promotions.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Created work schedules according to sales volume and number of employees.
  • Analyzed and interpreted store trends to facilitate planning.
  • Oversaw daily operations of start-up, including staffing and training, store compliance, inventory control and financial functions.
Meijer, Inc. - Merchandising/Inventory Leader
Homer Glen, IL, 02/2017 - 10/2017
  • Monitored and replenished display inventory and restructured according to available stock.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Checked prices and calculated totals for accurate invoice processing.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Verified contents of inventory loads against shipping papers.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Accurately recorded discrepancies of damaged parcels.
  • Performed data entry and completed proper paperwork.
Cruise America - Overnight Store Manager
Everett, WA, 03/2008 - 02/2017
  • Served instrumental role in organizational transformation and implementation and participated in successful large-scale corporate restructurings.
  • Supported promotional plans by updating signage with price changes.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Met incoming trucks and used forklifts to move pallets to staging areas.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Monitored deliveries by checking merchandise against invoice paperwork and identifying discrepancies.
  • Unboxed product and placed on shelves according to layout and planogram guidelines.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines.
  • Merchandiser Supervisor (2013-2015) Arranged consistent shelves, bins and racks by following established planograms. Developed and implemented creative promotional strategies. Prepared interesting and innovative visual displays to grab customer interest and promote sales. Completed seasonal windows and arranged in-store displays to showcase available products. Updated pricing and signage to complete product displays and educate customers. Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions. Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility. Tracked and recapped key item performance. Monitored inventory levels and kept adequate stock in product displays on sales floor. Organized and tracked departmental receipt flow for new and reordered merchandise. Loaded and unloaded merchandise using ladder and pallet jack. Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation. Compared shipping orders and invoices against contents received to verify accuracy.
  • Grocery/Produce Supervisor (2011-2013) Strengthened merchandising and promotional strategies to drive customer engagement and boost sales. Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection. Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers. Maintained produce area and kept produce storage area clean and sanitary.
  • Front End Supervisor (2008-2011) Coached employees and trained on methods for handling various aspects of sales, complicated issues and customers needs.
HEB - Assistant Service Manager
City, STATE, 03/2003 - 03/2008
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

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Resume Overview

School Attended
  • Lonestar College
  • Quest Early College High School
Job Titles Held:
  • Store Manager
  • Merchandising/Inventory Leader
  • Overnight Store Manager
  • Assistant Service Manager
Degrees
  • Associate of Arts
  • High School Diploma

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