Strong sense of customer/client services to ensure the availabilities of resources or any alternatives. Customer service oriented in retail and health backgrounds.
Skills
Employee supervision and motivation
Store operations oversight
Store opening and closing procedures
Team-oriented
MS Office proficient
Reliable
Employee training
Shift checklists
Accurate cash handling
Program implementation
Outstanding communication skills
Sound judgment
Supervision and training
Schedule management
Employee development
Recruiting and hiring
Customer retention
Experience
Store Manager , 04/2020 - Current The Reformation – Soho, NY,
Rotated inventory from oldest to newest to maintain fresh stock.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
Fostered healthy team environments to promote collaboration and boost productivity.
Implemented succession planning by training and developing [Number] associates into leadership positions.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Strengthened work flow productivity by hiring, managing and developing top talent.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Resolved customer problems by investigating issues, answering questions and building rapport.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Oversaw POS operations and cash management to reduce errors.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Reorganized sales floor to optimize customer flow and improve product visibility.
Quality Developmental Disability Personnel (QDDP), 05/2019 - 03/2020 Help At Home LLC – City, STATE,
Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
Performed assessments to determine individual limitations and strengths.
Prepared patients for self-management and decision-making responsibilities.
Documented and filed patient health reports and charts.
Managed load of multiple cases on consistent basis.
Helped individuals address disabilities and put together career plans.
Collaborated with various healthcare professionals to plan rehabilitation programs.
Contributed to development, planning and completion of project initiatives.
Performed site evaluations, customer surveys and team audits.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
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