Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Strong sense of customer/client services to ensure the availabilities of resources or any alternatives. Customer service oriented in retail and health backgrounds.

  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Team-oriented
  • MS Office proficient
  • Reliable
  • Employee training
  • Shift checklists
  • Accurate cash handling
  • Program implementation
  • Outstanding communication skills
  • Sound judgment
  • Supervision and training
  • Schedule management
  • Employee development
  • Recruiting and hiring
  • Customer retention
Store Manager , 04/2020 - Current
The Reformation Soho, NY,
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
  • Collaborated with [Job title] to recruit and develop personnel and cultivate top performance.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Boosted sales by [Number]% by cultivating customer rapport and delivering superior customer service.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Oversaw POS operations and cash management to reduce errors.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
Quality Developmental Disability Personnel (QDDP), 05/2019 - 03/2020
Help At Home LLC City, STATE,
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Performed assessments to determine individual limitations and strengths.
  • Prepared patients for self-management and decision-making responsibilities.
  • Documented and filed patient health reports and charts.
  • Managed load of multiple cases on consistent basis.
  • Helped individuals address disabilities and put together career plans.
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Contributed to development, planning and completion of project initiatives.
  • Performed site evaluations, customer surveys and team audits.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customs Clearance Personnel , 05/2014 - 05/2019
FedEx Trade Networks City, STATE,
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Contacted customers for information regarding products purchases from out of the country.
  • Processes information with US Customs through email and software programs tailored for the industry.
Personal Care Aid, 10/2011 - 05/2012
Arc Of The Ozarks City, STATE,
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Assisted with meal planning to meet nutritional plans.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and reported clients' progress.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Transported patients to and from medical, dental and personal care appointments.
  • Administered necessary medications as directed by care plan.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
  • Supervised medication administration, personal hygiene and other activities of daily living.
Education and Training
Bachelor of Science: Psychology, Expected in 05/2019
Missouri State University - Springfield, MO
High School Diploma: , Expected in 05/2003
Parkview High School - Springfield, MO

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School Attended

  • Missouri State University
  • Parkview High School

Job Titles Held:

  • Store Manager
  • Quality Developmental Disability Personnel (QDDP)
  • Customs Clearance Personnel
  • Personal Care Aid


  • Bachelor of Science
  • High School Diploma

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