Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. High-energy Store bringing senior-level experience in retail settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Skills
  • Customer Service Management
  • Sales Promotion
  • Assignment Delegation
  • Budget Control
  • Employee Motivation
  • Performance Assessment
  • Business Leadership
  • Goal Setting
  • Training Management
  • Staff Scheduling
  • Team Leadership
  • Sales Tracking
  • Money Handling
  • Calendar Management
  • Sales Coaching
  • POS Terminal Operations
  • Customer Relations
  • Purchasing Leadership
  • Payroll Administration and Timekeeping
  • Multitasking and Prioritization
  • Desktops, Laptops and Mobile Devices
Work History
Store Manager, 04/2020 - Current
Trane Technologies Tempe, AZ,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Analyzed and interpreted store trends to facilitate planning.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Approved regular payroll submissions for employees.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager, 05/2014 - 03/2020
Trane Technologies Charlotte, NC,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Approved regular payroll submissions for employees.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Men's Softlines Lead, 10/2011 - 12/2016
Securitas Security Services Usa, Inc. Sumner, WA,
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Increased business sales utilizing [Product or Service] knowledge.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
Sales Associate, 10/2001 - 09/2011
Walmart City, STATE,
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Achieved perfect attendance and on-time record.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Tracked stock using company inventory management software.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma: , Expected in 06/1993
-
Galesburg High School - Galesburg Illinois,
GPA:
Languages
English :
:
Negotiated :
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Resume Overview

School Attended

  • Galesburg High School

Job Titles Held:

  • Store Manager
  • Store Manager
  • Men's Softlines Lead
  • Sales Associate

Degrees

  • High School Diploma

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