- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
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High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. High-energy Store bringing senior-level experience in retail settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
- Customer Service Management
- Sales Promotion
- Assignment Delegation
- Budget Control
- Employee Motivation
- Performance Assessment
- Business Leadership
- Goal Setting
- Training Management
- Staff Scheduling
- Team Leadership
| - Sales Tracking
- Money Handling
- Calendar Management
- Sales Coaching
- POS Terminal Operations
- Customer Relations
- Purchasing Leadership
- Payroll Administration and Timekeeping
- Multitasking and Prioritization
- Desktops, Laptops and Mobile Devices
|
Store Manager, 04/2020 - Current
Trane Technologies – Tempe, AZ,
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Analyzed and interpreted store trends to facilitate planning.
- Managed inventory control, cash control and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Approved regular payroll submissions for employees.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager, 05/2014 - 03/2020
Trane Technologies – Charlotte, NC,
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Men's Softlines Lead, 10/2011 - 12/2016
Securitas Security Services Usa, Inc. – Sumner, WA,
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Increased business sales utilizing [Product or Service] knowledge.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Sales Associate, 10/2001 - 09/2011
Walmart – City, STATE,
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Tracked stock using company inventory management software.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Provided positive first impressions to welcome existing, new and potential customers.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
High School Diploma: , Expected in 06/1993
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Galesburg High School - Galesburg Illinois,
GPA:
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