High-performing Store Manager familiar with managing range of personalities to effectively build consensus and achieve operational targets. Experienced with stand-alone stores as well as mall environments. Revitalizes operations and adapts to changing market conditions. High-energy Store bringing senior-level experience in retail settings. Set and enforced consistent standards and procedures to maintain staff satisfaction and performance targets. Diplomatic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Skills
Customer Service Management
Sales Promotion
Assignment Delegation
Budget Control
Employee Motivation
Performance Assessment
Business Leadership
Goal Setting
Training Management
Staff Scheduling
Team Leadership
Sales Tracking
Money Handling
Calendar Management
Sales Coaching
POS Terminal Operations
Customer Relations
Purchasing Leadership
Payroll Administration and Timekeeping
Multitasking and Prioritization
Desktops, Laptops and Mobile Devices
Work History
Store Manager, 04/2020 - Current Trane Technologies – Tempe, AZ,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Rotated merchandise and displays to feature new products and promotions.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Coached sales associates on product knowledge by using wide variety of training tools.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Analyzed and interpreted store trends to facilitate planning.
Managed inventory control, cash control and store opening and closing procedures.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Oversaw and improved deliveries through proactive coordination of daily operations.
Approved regular payroll submissions for employees.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Protected store from loss or theft by setting and enforcing clear security policies.
Store Manager, 05/2014 - 03/2020 Trane Technologies – Charlotte, NC,
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Protected store from loss or theft by setting and enforcing clear security policies.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Approved regular payroll submissions for employees.
Oversaw and improved deliveries through proactive coordination of daily operations.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Men's Softlines Lead, 10/2011 - 12/2016 Securitas Security Services Usa, Inc. – Sumner, WA,
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Built customer loyalty and retention by delivering excellent shopping experiences.
Created inviting environment for customers by maintaining store organization and cleanliness.
Increased business sales utilizing [Product or Service] knowledge.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Sales Associate, 10/2001 - 09/2011 Walmart – City, STATE,
Engaged with customers to effectively build rapport and lasting relationships.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Achieved perfect attendance and on-time record.
Increased sales by offering advice on purchases and promoting additional products.
Worked alongside retail representatives to enhance product presentations and advertising collateral.
Tracked stock using company inventory management software.
Solved customer challenges by offering relevant products and services.
Maintained customer satisfaction while handling product returns quickly and professionally.
Provided positive first impressions to welcome existing, new and potential customers.
Loaded and unloaded merchandise using ladder and pallet jack.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
High School Diploma: , Expected in 06/1993 - Galesburg High School - Galesburg Illinois, GPA:
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