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Store Manager Resume Example

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STORE MANAGER
Summary

Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.

Skills
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Store operations oversight
  • Root cause analysis
  • Shift checklists
  • Reliable
  • Staff training and development
  • Retail inventory management
  • Sales professional
  • Accurate cash handling
  • Team-oriented
  • Program implementation
  • Employee training
  • Operational budgeting
  • MS Office proficient
  • Risk management
  • Schedule management
  • Customer retention
  • Recruiting and hiring
  • Purchasing and planning
  • Supervision and training
  • Performance improvements
  • Profit and loss accountability
  • Sound judgment
  • Employee development
Experience
Store Manager11/2016 to CurrentCompany NameCity, State
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Oversaw POS operations and cash management to reduce errors.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
Stocker Associate08/2014 to 11/2016Company NameCity, State
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Blocked and faced all products on shelves and displays to meet company policies.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Greeted customers and retrieved requested products to drive satisfaction.
  • Palletized merchandise for easy movement to sales floor locations.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Operated forklift to elevate or place merchandise in appropriate areas.
Theater Usher07/2007 to 01/2014Company NameCity, State
  • Processed admission payments and provided tickets.
  • Declined to admit patrons without ticket or unable to conform to policies.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
  • Responded to guest questions about current facility events and future offerings.
  • Determined authenticity and applicability of presented tickets.
  • Complied with health and sanitation practices and procedures.
  • Provided customers with special information regarding chosen show or upcoming releases.
  • Checked system for seat availability and provided customers with available options.
  • Counted cash at shift end and tallied to reconcile with tickets sold.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed customer payments quickly and returned exact change and receipts.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Resolved issues with cash registers, card scanners and printers.
Education and Training
High School Diploma05/2008Weatherford High SchoolCity
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Resume Overview

School Attended

  • Weatherford High School

Job Titles Held:

  • Store Manager
  • Stocker Associate
  • Theater Usher

Degrees

  • High School Diploma 05/2008

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