LiveCareer-Resume

store manager resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

I'm also Bilingual I speak, write and read both Spanish and English.

Skills
  • Employee supervision and motivation
  • Store operations oversight
  • Store opening and closing procedures
  • Reliable
  • Sales professional
  • Team-oriented
  • Outstanding communication skills
  • Project management
  • Retail inventory management
  • Staff training and development
  • Employee training
  • Purchasing and planning
  • Recruiting and hiring
  • Schedule management
  • Supervision and training
  • Financial administration
  • Cost analysis and savings
  • Proficient in [Software]
  • Shift checklists
  • MS Office proficient
  • Accurate cash handling
Education and Training
Grasso Southeastern Technical High School Groton, CT Expected in High School Diploma : - GPA :
Manuel Mendez Liciaga Superior San Sebastian , PR Expected in 05/2007 High School Diploma : - GPA :
Experience
Trane Technologies - Store Manager
Nashville, TN, 12/2018 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
Jo-Ann Fabrics - Key Holder
Freeport, IL, 01/2012 - 12/2018
  • Managed stock demands, employee shift schedules and opening and closing procedures and adapted professionally to all unexpected changes.
  • Performed, supported and supervised store opening and closing procedures including bank deposits and securing store.
  • Partnered with store leadership team to learn and understand all management processes and reports.
  • Sought new ways to improve metrics by partnering with Store Manager and Assistant Store Manager.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Answered questions and resolved concerns.
  • Signed for incoming shipments in manager's absence.
  • Managed store security needs as required.
  • Set up visually appealing promotional displays.
  • Responded to safety and loss prevention incidents.
  • Operated cash register.
  • Described merchandise and services to customers.
  • Maintained store in clean and neat manner.
  • Evaluated transactions for suspected fraud.
  • Organized in-store promotional events.
Partners Healthcare System - Customer Service Supervisor
East Sandwich, MA, 06/2008 - 12/2011
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Mentored new employees on [Task] and [Task] and delivered constructive feedback to increase understanding of job duties.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Coordinated work of [Number] employees by offering clear direction and motivational leadership.
  • Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Evaluated and authenticated returns, exchanges and voids.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Grasso Southeastern Technical High School
  • Manuel Mendez Liciaga Superior

Job Titles Held:

  • Store Manager
  • Key Holder
  • Customer Service Supervisor

Degrees

  • High School Diploma
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: