Well organized, trustworthy professional, with prior hospital experience. Dedicated to unsurpassed customer service and able to handle patients with care and compassion. Loyal and competent with uncompromising integrity and work ethic. Patient and task focused. Fluent in Spanish.
National account management
Established track record of exceptional sales results
Excellent communication skillsStrong organizational skills
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Computed Data Reports
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Consistently generated additional revenue through skilled sales techniques.
Interviewed clients via market research surveys to identify product issues and customer needs.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Assisted in the managing of the company database and verified, edited and modified members' information.
Store Manager01/2014 to 04/2016 Cricket Wirelesstampa , flServed as liaison between customers, store personnel and various store departments. Managed a $[amount] sales portfolio. Achieved [number]% of quota within the first year as Sales Manager. Led sales calls with team members to establish sales and customer retention goals. Managed sales transactions with a revenue stream of $[amount] annually. Grew number of customers by [number]% in [Time period]. Hired and trained all sales staff for new store location. Determined merchandise price schedules and discount rates. Monitored customer preferences to determine focus of sales efforts. Wrote sales slips and sales contracts. Wrote sales slips and sales contracts. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
Front Office Coordinator 01/2012 to 05/2013 Caribbean Medical Center DR. Joes L. Cintron Herrera OB/GYNFajardo, PR
Managing employees Responsible for all interactions between administration, employees, customers and outside services.
Develop and prepare monthly financial reports on all departments.
Make appointments, direct patients to proper locations, input billing info and process payments.
Send and receive emails, answer phones, order supplies, and perform any other clerical duties required.
Responsible for day to day office duties that include checking patients in and out.
Helped to prepare and train staff on new ICD-10 procedures as well as preparing and processing office correspondence.
Assisted in the opening of a new satellite office.
Processed all applications needed to operate new site.
Assisted with reviewing resumes of potential new hires.
Perform medical receptionist duties as required.
Install new software or equipment on all computers and laptops.
Update inventory and barcodes for existing products as well as any new products.
Maintain routine files and assist in establishing office systems.
Renew any licensure required by state or government.
Translate for any Spanish speaking patient's.
Cell Center Receptionist 01/2011 to 01/2012 San Pablo HospitalFajardo, PR
Responsible for reviewing services received by patients, checking to make sure all services received were checked on the encounter form.
Schedule return appointments if needed and answer any incoming calls.
Answer billing questions, post charges for services rendered.
Verify patient insurance and note in practice management system copayments, deductibles and coinsurance.
Translate for Spanish speaking patients as well as translate all English documents into Spanish.
Medical Clinical Lab Assistant2010Ultimate Medical AcademyTampa, FL
Accounting2006Everest Career Academytampa, fl, hills
Make appointments, schedule appointments, Billing, Blood Borne Pathogens, charts, clerical, CPR, Data Entry, Documentation, EKG, English, financial reports, First Aid, government, ICD-10, Infection Control, Injections, insurance, inventory, laptops, Managing, Medical Billing, Medical Coding, Medical Management, Medical Terminology, office, next, Office Skills, prepare patient, Phlebotomy, process equipment, Coding, quality, read, receptionist, Safety, Spanish, Spanish speaking, answer phones, Vital Signs